0
NPS
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Brand Page
Energy BBDO
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About Energy BBDO's Brand
Energy BBDO is a multimedia advertising agency specializing in building brand recognition.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Energy BBDO NPS
Energy BBDO's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Energy BBDO's customers would recommend using the product based on a scale of -100 to 100.
Energy BBDO Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Energy BBDO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Energy BBDO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Energy BBDO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Energy BBDO Product Quality
1.5/5
Energy BBDO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Energy BBDO's overall Product Quality score rated by its users and customers.
Energy BBDO Product Information
Energy BBDO’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.energybbdo.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Marketing & Advertising
Energy BBDO Pricing
Energy BBDO ROI & Value For Money
1.5/5
Energy BBDO has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Energy BBDO's overall ROI score rated by its users and customers.
Energy BBDO Customer Service
1.5/5
Energy BBDO has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Energy BBDO's overall Customer Service score rated by its users and customers.
About Energy BBDO's Customer Service
Address
410 North Michigan Avenue, Chicago, IL
Website
http://www.energybbdo.com/
Phone Number
312-337-7860
Energy BBDO as an Employer
3.2/5
Energy BBDO has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Energy BBDO scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Energy BBDO would recommend the brand to a friend. ENPS measures how likely Energy BBDO employees would recommend working at Energy BBDO to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
