-50
NPS
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Energy Transfer Equity
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About Energy Transfer Equity's Brand
Energy Transfer is a Texas-based company that began in 1995 as a small intrastate natural gas pipeline operator
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Energy Transfer Equity NPS
Energy Transfer Equity's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Energy Transfer Equity's customers would recommend using the product based on a scale of -100 to 100.
Energy Transfer Equity Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Energy Transfer Equity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Energy Transfer Equity Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Energy Transfer Equity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Energy Transfer Equity Product Quality
2.5/5
Energy Transfer Equity has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Energy Transfer Equity's overall Product Quality score rated by its users and customers.
Energy Transfer Equity Product Information
Energy Transfer Equity’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Energy Transfer Equity Pricing
Energy Transfer Equity ROI & Value For Money
2.9/5
Energy Transfer Equity has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Energy Transfer Equity Customer Satisfaction (CSAT)
Energy Transfer Equity Customer Satisfaction (CSAT) Score
100 / 100
Energy Transfer Equity has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Energy Transfer Equity Customer Service
2.9/5
Energy Transfer Equity has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Energy Transfer Equity's overall Customer Service score rated by its users and customers.
About Energy Transfer Equity's Customer Service
Address
Dallas, TX
Website
http://www.energytransfer.com/
Phone Number
214-981-0700
Energy Transfer Equity as an Employer
3.9/5
Energy Transfer Equity has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Energy Transfer Equity scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Energy Transfer Equity would recommend the brand to a friend. ENPS measures how likely Energy Transfer Equity employees would recommend working at Energy Transfer Equity to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
