3
NPS
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ENERGY TRANSFER PARTNERS
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About ENERGY TRANSFER PARTNERS' Brand
"Energy Transfer is engaged in production, transportation and distribution of natural gas and liquid, crude oil and refined products."
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
ENERGY TRANSFER PARTNERS NPS
ENERGY TRANSFER PARTNERS's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether ENERGY TRANSFER PARTNERS's customers would recommend using the product based on a scale of -100 to 100.
ENERGY TRANSFER PARTNERS Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
ENERGY TRANSFER PARTNERS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 27 | Feb 2023 | 27 |
Mar 2023 17 | Mar 2023 | 17 |
May 2023 6 | May 2023 | 6 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 5 | Apr 2024 | 5 |
Oct 2024 -1 | Oct 2024 | -1 |
Mar 2025 4 | Mar 2025 | 4 |
May 2025 8 | May 2025 | 8 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ENERGY TRANSFER PARTNERS NPS by Gender
ENERGY TRANSFER PARTNERS's NPS was rated 0 by Male customers on Comparably.
Male
0
ENERGY TRANSFER PARTNERS's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
ENERGY TRANSFER PARTNERS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ENERGY TRANSFER PARTNERS NPS by Ethnicity
ENERGY TRANSFER PARTNERS's NPS was rated -20 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -20 | Other | -20 |
ENERGY TRANSFER PARTNERS NPS by Age
ENERGY TRANSFER PARTNERS's NPS was rated -34 points by customers ages 18-25 on Comparably.
ENERGY TRANSFER PARTNERS Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ENERGY TRANSFER PARTNERS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ENERGY TRANSFER PARTNERS Customer Loyalty Score by Gender
ENERGY TRANSFER PARTNERS's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ENERGY TRANSFER PARTNERS Customer Loyalty Score by Ethnicity
ENERGY TRANSFER PARTNERS's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ENERGY TRANSFER PARTNERS.
100
out of 100
Other
ENERGY TRANSFER PARTNERS Customer Loyalty Score by Age
ENERGY TRANSFER PARTNERS's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ENERGY TRANSFER PARTNERS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
ENERGY TRANSFER PARTNERS Customer Loyalty Score by Industry
ENERGY TRANSFER PARTNERS's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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ENERGY TRANSFER PARTNERS Product Quality
3.6/5
ENERGY TRANSFER PARTNERS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ENERGY TRANSFER PARTNERS Product Information
ENERGY TRANSFER PARTNERS’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ENERGY TRANSFER PARTNERS's product the highest. Reviewers from the Energy and Manufacturing industry rated ENERGY TRANSFER PARTNERS the lowest at 2.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into ENERGY TRANSFER PARTNERS Product Quality
ENERGY TRANSFER PARTNERS's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked ENERGY TRANSFER PARTNERS Product Quality the Highest
Ranked ENERGY TRANSFER PARTNERS Product Quality the Lowest
ENERGY TRANSFER PARTNERS Product Quality Score by Gender
ENERGY TRANSFER PARTNERS's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
ENERGY TRANSFER PARTNERS Product Quality Score by Ethnicity
ENERGY TRANSFER PARTNERS's Product Quality score was rated 3.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ENERGY TRANSFER PARTNERS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.9 | Other | 3.9 |
ENERGY TRANSFER PARTNERS Product Quality Score by Age
ENERGY TRANSFER PARTNERS's Product Quality score was rated 2.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ENERGY TRANSFER PARTNERS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
ENERGY TRANSFER PARTNERS Product Quality Score by Industry
ENERGY TRANSFER PARTNERS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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ENERGY TRANSFER PARTNERS Pricing
ENERGY TRANSFER PARTNERS ROI & Value For Money
3.5/5
ENERGY TRANSFER PARTNERS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ENERGY TRANSFER PARTNERS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from ENERGY TRANSFER PARTNERS.
Quick Insights into ENERGY TRANSFER PARTNERS ROI
ENERGY TRANSFER PARTNERS's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked ENERGY TRANSFER PARTNERS ROI the Highest
Ranked ENERGY TRANSFER PARTNERS ROI the Lowest
ENERGY TRANSFER PARTNERS ROI Score by Gender
ENERGY TRANSFER PARTNERS's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ENERGY TRANSFER PARTNERS.
Male
3.1/5
Female
N/A
ENERGY TRANSFER PARTNERS ROI Score by Ethnicity
ENERGY TRANSFER PARTNERS's ROI score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ENERGY TRANSFER PARTNERS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
ENERGY TRANSFER PARTNERS ROI Score by Age
ENERGY TRANSFER PARTNERS's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ENERGY TRANSFER PARTNERS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
ENERGY TRANSFER PARTNERS ROI Score by Industry
ENERGY TRANSFER PARTNERS's ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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ENERGY TRANSFER PARTNERS Customer Satisfaction (CSAT)
ENERGY TRANSFER PARTNERS Customer Satisfaction (CSAT) Score
74 / 100
ENERGY TRANSFER PARTNERS has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
21%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ENERGY TRANSFER PARTNERS Customer Satisfaction
ENERGY TRANSFER PARTNERS's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked ENERGY TRANSFER PARTNERS Customer Satisfaction the Highest
Ranked ENERGY TRANSFER PARTNERS Customer Satisfaction the Lowest
ENERGY TRANSFER PARTNERS Customer Satisfaction Score by Gender
ENERGY TRANSFER PARTNERS's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
ENERGY TRANSFER PARTNERS Customer Satisfaction Score by Ethnicity
CSAT according to Other
ENERGY TRANSFER PARTNERS' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ENERGY TRANSFER PARTNERS.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
ENERGY TRANSFER PARTNERS Customer Satisfaction Score by Industry
ENERGY TRANSFER PARTNERS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"text": "ENERGY TRANSFER PARTNERS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.",
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
"scoreLabel": 67
},
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"label": "Energy and Manufacturing",
"groupId": 541,
"score": 33,
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}ENERGY TRANSFER PARTNERS Customer Service
3.4/5
ENERGY TRANSFER PARTNERS has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ENERGY TRANSFER PARTNERS's Customer Service
Address
Dallas, TX
Website
http://www.energytransfer.com/
Quick Insights into ENERGY TRANSFER PARTNERS Customer Service
ENERGY TRANSFER PARTNERS's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked ENERGY TRANSFER PARTNERS Customer Service the Highest
Ranked ENERGY TRANSFER PARTNERS Customer Service the Lowest
ENERGY TRANSFER PARTNERS Customer Service Score by Gender
ENERGY TRANSFER PARTNERS's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ENERGY TRANSFER PARTNERS.
Male
3.1/5
Female
N/A
ENERGY TRANSFER PARTNERS Customer Service Score by Ethnicity
ENERGY TRANSFER PARTNERS's Customer Service score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ENERGY TRANSFER PARTNERS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
ENERGY TRANSFER PARTNERS Customer Service Score by Age
ENERGY TRANSFER PARTNERS's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ENERGY TRANSFER PARTNERS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
ENERGY TRANSFER PARTNERS Customer Service Score by Industry
ENERGY TRANSFER PARTNERS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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ENERGY TRANSFER PARTNERS as an Employer
4.5/5
ENERGY TRANSFER PARTNERS has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ENERGY TRANSFER PARTNERS scored a 3 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of ENERGY TRANSFER PARTNERS would recommend the brand to a friend. ENPS measures how likely ENERGY TRANSFER PARTNERS employees would recommend working at ENERGY TRANSFER PARTNERS to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
