0
NPS
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EnerSys
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About EnerSys' Brand
EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power,
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
2.8/5
Customer Service
EnerSys NPS
EnerSys's Net Promoter Score (NPS) is a 0 with 47% Promoters, 6% Passives, and 47% Detractors. Net Promoter Score tracks whether EnerSys's customers would recommend using the product based on a scale of -100 to 100.
EnerSys Overall NPS
| 47% | Promoters |
|---|---|
| 6% | Passives |
| 47% | Detractors |
EnerSys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 67 | Aug 2022 | 67 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 40 | Feb 2023 | 40 |
May 2023 27 | May 2023 | 27 |
Jun 2023 25 | Jun 2023 | 25 |
Aug 2023 30 | Aug 2023 | 30 |
Mar 2024 22 | Mar 2024 | 22 |
May 2024 13 | May 2024 | 13 |
Aug 2024 7 | Aug 2024 | 7 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EnerSys Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of EnerSys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EnerSys Product Quality
3.3/5
EnerSys has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock EnerSys' overall Product Quality score rated by its users and customers.
EnerSys Product Information
EnerSys’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://enersys.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy and Manufacturing
Business Services
Hardware and Devices
EnerSys Pricing
EnerSys ROI & Value For Money
3.4/5
EnerSys has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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EnerSys Customer Satisfaction (CSAT)
EnerSys Customer Satisfaction (CSAT) Score
54 / 100
EnerSys has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EnerSys Customer Service
2.8/5
EnerSys has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About EnerSys's Customer Service
Address
2366 Bernville Road, Reading, PA
Website
http://enersys.com
Phone Number
2157735444
EnerSys as an Employer
2.8/5
EnerSys has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
EnerSys scored a 0 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of EnerSys would recommend the brand to a friend. ENPS measures how likely EnerSys employees would recommend working at EnerSys to a friend.
Net Promoter Score
0
NPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 34% | Promoters |
|---|---|
| 18% | Passive |
| 48% | Detractors |
