11
NPS
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Enervee
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About Enervee's Brand
Nudging the world to shop efficient.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Enervee NPS
Enervee's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Enervee's customers would recommend using the product based on a scale of -100 to 100.
Enervee Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Enervee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 40 | Dec 2022 | 40 |
Feb 2023 34 | Feb 2023 | 34 |
Jan 2024 13 | Jan 2024 | 13 |
Sep 2024 25 | Sep 2024 | 25 |
Jun 2025 11 | Jun 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enervee Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Enervee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enervee Product Quality
3.5/5
Enervee has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enervee's overall Product Quality score rated by its users and customers.
Enervee Product Information
Enervee’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.enervee.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Energy
Enervee Pricing
Enervee ROI & Value For Money
3.4/5
Enervee has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Enervee Customer Satisfaction (CSAT)
Enervee Customer Satisfaction (CSAT) Score
72 / 100
Enervee has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enervee Customer Service
3.2/5
Enervee has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Enervee's Customer Service
Address
1746 Abbot Kinney Blvd, Los Angeles, CA 90291
Website
https://www.enervee.com/
Phone Number
844-363-7833
Enervee's Social Links
Enervee as an Employer
4.6/5
Enervee has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Enervee scored a 11 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of Enervee would recommend the brand to a friend. ENPS measures how likely Enervee employees would recommend working at Enervee to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 92% | Promoters |
|---|---|
| 8% | Passive |
| 0% | Detractors |
