-62
NPS
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England Logistics
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About England Logistics' Brand
With more than two decades of experience, England Logistics has established a reputation as one of America's premier third-party logistics (3PL) companies. England Logistics has a team of over 650 professionals and 300 agents that move shipments nationwide. We are a full-service logistics provider handling everything from parcel to supply chain management for many of America's best companies. Thanks to a diversified set of services, a unified team of professionals, and an ambitious vision, England Logistics is an essential partner for many of America's best companies. We address our customer's needs through four business segments: Truckload, Intermodal, Less-Than-Truckload, and England Carrier Services.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
England Logistics NPS
England Logistics's Net Promoter Score (NPS) is a -62 with 19% Promoters, 0% Passives, and 81% Detractors. Net Promoter Score tracks whether England Logistics's customers would recommend using the product based on a scale of -100 to 100.
England Logistics Overall NPS
| 19% | Promoters |
|---|---|
| 0% | Passives |
| 81% | Detractors |
England Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 -60 | Sep 2022 | -60 |
Oct 2022 -67 | Oct 2022 | -67 |
Feb 2023 -71 | Feb 2023 | -71 |
Apr 2023 -75 | Apr 2023 | -75 |
Jun 2023 -60 | Jun 2023 | -60 |
Jul 2023 -67 | Jul 2023 | -67 |
Sep 2023 -69 | Sep 2023 | -69 |
Apr 2024 -57 | Apr 2024 | -57 |
Dec 2024 -60 | Dec 2024 | -60 |
Nov 2025 -63 | Nov 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
England Logistics NPS by Gender
Female customers rated England Logistics's NPS 34 points higher than Male customers.
Male
-100
England Logistics's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-66
England Logistics's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
England Logistics NPS by Ethnicity
England Logistics's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
England Logistics NPS by Age
England Logistics's NPS was rated -100 points by customers ages 36-40 on Comparably.
England Logistics NPS by Usage
England Logistics's NPS was rated -100 points by customers who have used England Logistics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
England Logistics Customer Reviews
Out of the 2 England Logistics customer reviews 0 were positive and 2 were constructive. England Logistics customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
England Logistics Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of England Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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England Logistics Customer Loyalty Score by Gender
Female customers rated England Logistics's Customer Loyalty score 27% higher than Male customers.
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Male
28%
Yes
Female
55%
Yes
England Logistics Customer Loyalty Score by Ethnicity
England Logistics's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of England Logistics.
40
out of 100
Caucasian
England Logistics Customer Loyalty Score by Age
England Logistics's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
England Logistics Customer Loyalty Score by Usage
England Logistics's Customer Loyalty score was rated the highest by customers who have used England Logistics's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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England Logistics Customer Loyalty Score by Industry
England Logistics's Customer Loyalty score was rated 46% by Transportation industry customers.
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England Logistics Product Quality
1.5/5
England Logistics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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England Logistics Product Information
England Logistics’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated England Logistics's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into England Logistics Product Quality
England Logistics's Product Quality score was rated highest by customers who have used England Logistics's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked England Logistics Product Quality the Highest
Ranked England Logistics Product Quality the Lowest
England Logistics Product Quality Score by Gender
England Logistics's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
England Logistics Product Quality Score by Ethnicity
England Logistics's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of England Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
England Logistics Product Quality Score by Age
England Logistics's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of England Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
England Logistics Product Quality Score by Usage
England Logistics's Product Quality score was rated 1.5 stars by customers who have used England Logistics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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England Logistics Product Quality Score by Industry
England Logistics's Product Quality score was rated 1.5 stars by Transportation industry customers.
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England Logistics Pricing
England Logistics ROI & Value For Money
1.5/5
England Logistics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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England Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into England Logistics ROI
England Logistics's ROI score was rated highest by customers who have used England Logistics's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked England Logistics ROI the Highest
Ranked England Logistics ROI the Lowest
England Logistics ROI Score by Gender
England Logistics's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of England Logistics.
Male
1.5/5
Female
1.5/5
England Logistics ROI Score by Ethnicity
England Logistics's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of England Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
England Logistics ROI Score by Age
England Logistics's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of England Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
England Logistics ROI Score by Usage
England Logistics's ROI score was rated 1.5 stars by customers who have used England Logistics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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England Logistics ROI Score by Industry
England Logistics's ROI score was rated 1.5 stars by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
England Logistics Customer Satisfaction (CSAT)
England Logistics Customer Satisfaction (CSAT) Score
13 / 100
England Logistics has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into England Logistics Customer Satisfaction
England Logistics's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked England Logistics Customer Satisfaction the Highest
Ranked England Logistics Customer Satisfaction the Lowest
England Logistics Customer Satisfaction Score by Gender
Female customers rated England Logistics's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of England Logistics.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
17 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
England Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
England Logistics' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of England Logistics.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
England Logistics Customer Satisfaction Score by Age
England Logistics's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of England Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
England Logistics Customer Satisfaction Score by Usage
England Logistics's Customer Satisfaction score was rated 0 points by customers who have used England Logistics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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England Logistics Customer Satisfaction Score by Industry
England Logistics's Customer Satisfaction score was rated 0 points by Transportation industry customers.
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"label": "Transportation",
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"score": 0,
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}England Logistics Customer Service
1.6/5
England Logistics has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About England Logistics's Customer Service
Address
1325 South 4700 West, Salt Lake City, UT 84104
Website
http://www.englandlogistics.com/
Phone Number
801.656.4500
England Logistics's Social Links
Quick Insights into England Logistics Customer Service
England Logistics's Customer Service score was rated highest by customers who have used England Logistics's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked England Logistics' Customer Service score.
Ranked England Logistics Customer Service the Highest
Ranked England Logistics Customer Service the Lowest
England Logistics Customer Service Score by Gender
England Logistics's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of England Logistics.
Male
1.5/5
Female
1.5/5
England Logistics Customer Service Score by Ethnicity
England Logistics's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of England Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
England Logistics Customer Service Score by Age
England Logistics's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of England Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
England Logistics Customer Service Score by Usage
England Logistics's Customer Service score was rated 1.5 stars by customers who have used England Logistics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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England Logistics Customer Service Score by Industry
England Logistics's Customer Service score was rated 1.5 stars by Transportation industry customers.
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England Logistics as an Employer
3.2/5
England Logistics has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
England Logistics scored a -62 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of England Logistics would recommend the brand to a friend. ENPS measures how likely England Logistics employees would recommend working at England Logistics to a friend.
Net Promoter Score
-62
NPS Score
| 19% | Promoters |
|---|---|
| 0% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
