45
NPS
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EnLink Midstream
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About EnLink Midstream's Brand
EnLink Midstream is a leading, integrated midstream company with a diverse geographic footprint and a strong financial foundation
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
EnLink Midstream NPS
EnLink Midstream's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether EnLink Midstream's customers would recommend using the product based on a scale of -100 to 100.
EnLink Midstream Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
EnLink Midstream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 40 | Aug 2023 | 40 |
Sep 2023 49 | Sep 2023 | 49 |
Dec 2023 29 | Dec 2023 | 29 |
Dec 2024 37 | Dec 2024 | 37 |
May 2025 44 | May 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EnLink Midstream NPS by Gender
EnLink Midstream's NPS was rated 34 by Male customers on Comparably.
Male
34
EnLink Midstream's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
EnLink Midstream's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EnLink Midstream NPS by Ethnicity
EnLink Midstream's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
EnLink Midstream Customer Reviews
Out of the 2 EnLink Midstream customer reviews 1 was positive and 1 was constructive. EnLink Midstream customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EnLink Midstream Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of EnLink Midstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EnLink Midstream Customer Loyalty Score by Gender
EnLink Midstream's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
EnLink Midstream Customer Loyalty Score by Ethnicity
EnLink Midstream's Customer Loyalty score was rated 10% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EnLink Midstream.
10
out of 100
African American/Black
EnLink Midstream Product Quality
3.1/5
EnLink Midstream has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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EnLink Midstream Product Information
EnLink Midstream’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://enlink.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into EnLink Midstream Product Quality
EnLink Midstream's Product Quality score was rated highest by African American/Black customers.
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Ranked EnLink Midstream Product Quality the Highest
EnLink Midstream Product Quality Score by Gender
EnLink Midstream's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EnLink Midstream.
Male
2.3/5
Female
N/A
EnLink Midstream Product Quality Score by Ethnicity
EnLink Midstream's Product Quality score was rated 2.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EnLink Midstream.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
EnLink Midstream Pricing
EnLink Midstream ROI & Value For Money
3.8/5
EnLink Midstream has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into EnLink Midstream ROI
EnLink Midstream's ROI score was rated highest by African American/Black customers.
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Ranked EnLink Midstream ROI the Highest
EnLink Midstream ROI Score by Gender
EnLink Midstream's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
EnLink Midstream ROI Score by Ethnicity
EnLink Midstream's ROI score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EnLink Midstream.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
EnLink Midstream Customer Satisfaction (CSAT)
EnLink Midstream Customer Satisfaction (CSAT) Score
29 / 100
EnLink Midstream has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
29%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EnLink Midstream Customer Satisfaction
EnLink Midstream's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked EnLink Midstream Customer Satisfaction the Highest
EnLink Midstream Customer Satisfaction Score by Gender
EnLink Midstream's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EnLink Midstream.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
EnLink Midstream Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
EnLink Midstream's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EnLink Midstream.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
EnLink Midstream Customer Service
3.8/5
EnLink Midstream has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About EnLink Midstream's Customer Service
Address
2501 Cedar Springs Road, Suite 100, Dallas, TX
Website
http://enlink.com
Phone Number
214-953-9500
Quick Insights into EnLink Midstream Customer Service
EnLink Midstream's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked EnLink Midstream's Customer Service score.
Ranked EnLink Midstream Customer Service the Highest
EnLink Midstream Customer Service Score by Gender
EnLink Midstream's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EnLink Midstream.
Male
3.5/5
Female
N/A
EnLink Midstream Customer Service Score by Ethnicity
EnLink Midstream's Customer Service score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EnLink Midstream.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
EnLink Midstream as an Employer
4.2/5
EnLink Midstream has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
EnLink Midstream scored a 45 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of EnLink Midstream would recommend the brand to a friend. ENPS measures how likely EnLink Midstream employees would recommend working at EnLink Midstream to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
