-45
NPS
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Enlivant
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About Enlivant's Brand
Brand at a Glance
57%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Enlivant NPS
Enlivant's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Enlivant's customers would recommend using the product based on a scale of -100 to 100.
Enlivant Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Enlivant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -17 | Mar 2021 | -17 |
Jan 2022 -29 | Jan 2022 | -29 |
Feb 2022 -37 | Feb 2022 | -37 |
Mar 2022 -44 | Mar 2022 | -44 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -54 | May 2022 | -54 |
Jul 2022 -59 | Jul 2022 | -59 |
Aug 2022 -46 | Aug 2022 | -46 |
Sep 2022 -46 | Sep 2022 | -46 |
Nov 2022 -51 | Nov 2022 | -51 |
Mar 2023 -54 | Mar 2023 | -54 |
Aug 2023 -44 | Aug 2023 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enlivant Customer Reviews
Out of the 2 Enlivant customer reviews 0 were positive and 2 were constructive. Enlivant customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Enlivant Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Enlivant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enlivant Product Quality
2.7/5
Enlivant has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Enlivant Product Information
Enlivant’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.enlivant.com
Enlivant Pricing
Enlivant ROI & Value For Money
2.2/5
Enlivant has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Enlivant Customer Satisfaction (CSAT)
Enlivant Customer Satisfaction (CSAT) Score
30 / 100
Enlivant has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enlivant Customer Service
2/5
Enlivant has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Enlivant's Customer Service
Website
http://www.enlivant.com
Enlivant as an Employer
2.8/5
Enlivant has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Enlivant scored a -45 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Enlivant would recommend the brand to a friend. ENPS measures how likely Enlivant employees would recommend working at Enlivant to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
