-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enmax
Marketing or Exec? Claim Your Free Account
About Enmax's Brand
Owner and operator of an integrated power utility company intended to provide electricity generation services. The company's services include engaging in the safe generation, transmission and distribution of electricity in the city of Calgary, enabling their customers to power their homes, supply electricity to worksites, drive businesses and empower communities in Alberta.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Enmax NPS
Enmax's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Enmax's customers would recommend using the product based on a scale of -100 to 100.
Enmax Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Enmax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enmax Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Enmax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enmax Product Quality
2.5/5
Enmax has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enmax's overall Product Quality score rated by its users and customers.
Enmax Product Information
Enmax’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.enmax.com
- Company Size
- 1,001-5,000 Employees
Enmax Pricing
Enmax ROI & Value For Money
2.5/5
Enmax has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enmax's overall ROI score rated by its users and customers.
Enmax Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enmax Customer Service
2.5/5
Enmax has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enmax's overall Customer Service score rated by its users and customers.
About Enmax's Customer Service
Address
141 50 Avenue South East, Calgary, T2G 4S7
Website
www.enmax.com
Consumer vs. Employees
Enmax scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Enmax would recommend the brand to a friend. ENPS measures how likely Enmax employees would recommend working at Enmax to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
