-34
NPS
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Ennis
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About Ennis' Brand
Ennis, Inc. (Ennis) and its subsidiaries print and manufacture a range of business forms and other business products
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Ennis NPS
Ennis's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ennis's customers would recommend using the product based on a scale of -100 to 100.
Ennis Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ennis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2024 -33 | Sep 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ennis Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ennis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ennis Product Quality
2/5
Ennis has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ennis' overall Product Quality score rated by its users and customers.
Ennis Product Information
Ennis’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://ennis.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Ennis Pricing
Ennis ROI & Value For Money
1.7/5
Ennis has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ennis' overall ROI score rated by its users and customers.
Ennis Customer Satisfaction (CSAT)
Ennis Customer Satisfaction (CSAT) Score
50 / 100
Ennis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ennis Customer Service
1.5/5
Ennis has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ennis' overall Customer Service score rated by its users and customers.
About Ennis's Customer Service
Address
2441 Presidential Parkway, MIDLOTHIAN, Midlothian, TX
Website
http://ennis.com
Phone Number
19727759820
Ennis as an Employer
2.4/5
Ennis has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ennis scored a -34 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Ennis would recommend the brand to a friend. ENPS measures how likely Ennis employees would recommend working at Ennis to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
