20
NPS
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Enova International
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About Enova International's Brand
Enova leverages technology and analytics to help hardworking people get access to fast, trustworthy credit.
Brand at a Glance
51%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Enova International NPS
Enova International's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Enova International's customers would recommend using the product based on a scale of -100 to 100.
Enova International Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Enova International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
May 2021 -33 | May 2021 | -33 |
Jul 2021 -50 | Jul 2021 | -50 |
Nov 2021 -60 | Nov 2021 | -60 |
Oct 2022 -15 | Oct 2022 | -15 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2024 9 | Jan 2024 | 9 |
Aug 2024 17 | Aug 2024 | 17 |
Feb 2025 22 | Feb 2025 | 22 |
May 2025 29 | May 2025 | 29 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enova International NPS by Gender
Male customers rated Enova International's NPS 54 points higher than Female customers.
Male
20
Enova International's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-34
Enova International's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Enova International NPS by Ethnicity
Enova International's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Enova International NPS by Age
Enova International's NPS was rated -34 points by customers ages 18-25 on Comparably.
Enova International NPS by Usage
Enova International's NPS was rated 50 points by customers who have used Enova International's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
Enova International Customer Reviews
Out of the 4 Enova International customer reviews 3 were positive and 1 was constructive. Enova International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Enova International Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Enova International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enova International Customer Loyalty Score by Gender
Male customers rated Enova International's Customer Loyalty score 24% higher than Female customers.
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Male
64%
Yes
Female
40%
Yes
Enova International Customer Loyalty Score by Ethnicity
Enova International's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Enova International Customer Loyalty Score by Age
Enova International's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Enova International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Enova International Customer Loyalty Score by Usage
Enova International's Customer Loyalty score was rated 55% by customers who have used Enova International's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Enova International Product Quality
3.5/5
Enova International has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Enova International Product Information
Enova International’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.enova.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Enova International Product Quality
Enova International's Product Quality score was rated highest by customers who have used Enova International's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Enova International Product Quality the Highest
Ranked Enova International Product Quality the Lowest
Enova International Product Quality Score by Gender
Male customers rated Enova International's Product Quality score 1.6 stars higher than Female customers.
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Male
3.6/5
Female
2/5
Enova International Product Quality Score by Ethnicity
Enova International's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enova International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Enova International Product Quality Score by Age
Enova International's Product Quality score was rated 2.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Enova International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
Enova International Product Quality Score by Usage
Enova International's Product Quality score was rated 3.6 stars by customers who have used Enova International's products/services for 1 to 2 Years.
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Enova International Pricing
Enova International ROI & Value For Money
3.2/5
Enova International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Enova International ROI
Enova International's ROI score was rated highest by customers who have used Enova International's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Enova International ROI the Highest
Ranked Enova International ROI the Lowest
Enova International ROI Score by Gender
Male customers rated Enova International's ROI score 1 stars higher than Female customers.
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Male
3.1/5
Female
2.1/5
Enova International ROI Score by Ethnicity
Enova International's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enova International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Enova International ROI Score by Age
Enova International's ROI score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Enova International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
Enova International ROI Score by Usage
Enova International's ROI score was rated 3.2 stars by customers who have used Enova International's products/services for 1 to 2 Years.
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Enova International Customer Satisfaction (CSAT)
Enova International Customer Satisfaction (CSAT) Score
67 / 100
Enova International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enova International Customer Satisfaction
Enova International's Customer Satisfaction score was rated highest by customers who have used Enova International's products/services for 1 to 2 Years.
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Ranked Enova International Customer Satisfaction the Highest
Enova International Customer Satisfaction Score by Gender
Enova International's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Enova International Customer Satisfaction Score by Usage
Enova International's Customer Satisfaction score was rated 75 points by customers who have used Enova International's products/services for 1 to 2 Years.
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Enova International Customer Service
3.5/5
Enova International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Enova International's Customer Service
Address
175 W Jackson Blvd, Chicago, IL 60604
Website
http://www.enova.com/
Enova International's Social Links
Quick Insights into Enova International Customer Service
Enova International's Customer Service score was rated highest by customers who have used Enova International's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Enova International Customer Service the Highest
Ranked Enova International Customer Service the Lowest
Enova International Customer Service Score by Gender
Female customers rated Enova International's Customer Service score 0.8 stars higher than Male customers.
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Male
2.8/5
Female
3.6/5
Enova International Customer Service Score by Ethnicity
Enova International's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enova International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Enova International Customer Service Score by Age
Enova International's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Enova International Customer Service Score by Usage
Enova International's Customer Service score was rated 4 stars by customers who have used Enova International's products/services for 1 to 2 Years.
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Enova International as an Employer
3.7/5
Enova International has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Enova International scored a 20 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Enova International would recommend the brand to a friend. ENPS measures how likely Enova International employees would recommend working at Enova International to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 43% | Promoters |
|---|---|
| 10% | Passive |
| 47% | Detractors |
