-34
NPS
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ENOVIX
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About ENOVIX's Brand
Enovix is the leader in advanced silicon-anode lithium-ion battery development and production. The company's proprietary 3D cell architecture increases energy density and maintains high cycle life. Enovix is building an advanced silicon-anode lithium-ion battery production facility in the U.S. for volume production. The company's initial goal is to provide designers of category-leading mobile devices with a high-energy battery so they can create more innovative and effective portable products. Enovix is also developing its 3D cell technology and production process for the electric vehicle and energy storage markets to help enable widespread utilization of renewable energy. For more information, go to www.enovix.com.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
ENOVIX NPS
ENOVIX's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether ENOVIX's customers would recommend using the product based on a scale of -100 to 100.
ENOVIX Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
ENOVIX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ENOVIX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ENOVIX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ENOVIX Product Quality
3.2/5
ENOVIX has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ENOVIX's overall Product Quality score rated by its users and customers.
ENOVIX Product Information
ENOVIX’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://enovix.com
- Company Size
- 201-500 Employees
Industry
Energy and Manufacturing
ENOVIX Pricing
ENOVIX ROI & Value For Money
1.5/5
ENOVIX has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ENOVIX's overall ROI score rated by its users and customers.
ENOVIX Customer Satisfaction (CSAT)
ENOVIX Customer Satisfaction (CSAT) Score
67 / 100
ENOVIX has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ENOVIX Customer Service
2.5/5
ENOVIX has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About ENOVIX's Customer Service
Address
3501 W Warren Ave, Fremont, CA 94538
Website
http://enovix.com
Phone Number
5102758085
ENOVIX's Social Links
ENOVIX as an Employer
4.6/5
ENOVIX has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ENOVIX scored a -34 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of ENOVIX would recommend the brand to a friend. ENPS measures how likely ENOVIX employees would recommend working at ENOVIX to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
