80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enplug
Marketing or Exec? Claim Your Free Account
About Enplug's Brand
Enplug is a software company that built the first open platform for digital displays everywhere.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.4/5
Pricing
4/5
Customer Service
Enplug NPS
Enplug's Net Promoter Score (NPS) is a 80 with 84% Promoters, 12% Passives, and 4% Detractors. Net Promoter Score tracks whether Enplug's customers would recommend using the product based on a scale of -100 to 100.
Enplug Overall NPS
| 84% | Promoters |
|---|---|
| 12% | Passives |
| 4% | Detractors |
Enplug NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Jun 2022 80 | Jun 2022 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enplug NPS by Usage
Enplug's NPS was rated the highest by customers who have used Enplug's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 76 | Less than 1 Year | 76 |
1 to 2 Years 87 | 1 to 2 Years | 87 |
Enplug Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Enplug users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enplug Product Quality
4.6/5
Enplug has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Enplug's overall Product Quality score rated by its users and customers.
Enplug Product Information
Enplug serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Enplug supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Enplug’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.enplug.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Enterprise
Media
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Japanese
Russian
Czech
Polish
Product Type
Advertising Software
Display Advertising Software
Digital Signage Software
Enplug Pricing
Enplug ROI & Value For Money
4.4/5
Enplug has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Enplug's overall ROI score rated by its users and customers.
Enplug Pricing Plans
Enplug has a pricing structure that accommodates small, medium, and large businesses. Starting from $35/month, Enplug uses a subscription model and offers the following: The rate per license is between $35/month to $145/month, depending on volume. and The Enplug Device, our digital signage media player that connects to any HD display, is a onetime cost of $199 each..
Who Uses Enplug?
Small Businesses
Medium Businesses
Large Enterprises
Enplug Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enplug Customer Service
4/5
Enplug has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Enplug's overall Customer Service score rated by its users and customers.
About Enplug's Customer Service
Address
6029 Bristol Pkwy, Culver City, CA
Website
http://www.enplug.com
Phone Number
<<not-applicable>>
