-34
NPS
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Ensighten
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About Ensighten's Brand
Ensighten provides enterprise tag management solutions that enable businesses manage their websites more effectively.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Ensighten NPS
Ensighten's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ensighten's customers would recommend using the product based on a scale of -100 to 100.
Ensighten Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ensighten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ensighten Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Ensighten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ensighten Product Quality
3.2/5
Ensighten has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ensighten's overall Product Quality score rated by its users and customers.
Ensighten Product Information
Ensighten’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ensighten.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Ecommerce and Marketplaces
Ensighten Pricing
Ensighten ROI & Value For Money
2.8/5
Ensighten has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ensighten's overall ROI score rated by its users and customers.
Ensighten Customer Satisfaction (CSAT)
Ensighten Customer Satisfaction (CSAT) Score
33 / 100
Ensighten has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ensighten Customer Service
3/5
Ensighten has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ensighten's Customer Service
Address
1741 Technology Drive, Suite 500, San Jose, CA
Website
http://www.ensighten.com/
Phone Number
650-249-4712
Ensighten as an Employer
2.2/5
Ensighten has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Ensighten scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ensighten would recommend the brand to a friend. ENPS measures how likely Ensighten employees would recommend working at Ensighten to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
