-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ensign Group
Marketing or Exec? Claim Your Free Account
About Ensign Group's Brand
The Company is a provider of skilled nursing and rehabilitative care services.
Brand at a Glance
63%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service
Ensign Group NPS
Ensign Group's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether Ensign Group's customers would recommend using the product based on a scale of -100 to 100.
Ensign Group Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
Ensign Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -25 | May 2022 | -25 |
Nov 2022 -32 | Nov 2022 | -32 |
Jan 2023 -36 | Jan 2023 | -36 |
Oct 2023 -27 | Oct 2023 | -27 |
Nov 2023 -30 | Nov 2023 | -30 |
Dec 2023 -29 | Dec 2023 | -29 |
Mar 2024 -34 | Mar 2024 | -34 |
Jun 2024 -29 | Jun 2024 | -29 |
Aug 2024 -32 | Aug 2024 | -32 |
Nov 2024 -30 | Nov 2024 | -30 |
May 2025 -33 | May 2025 | -33 |
Jun 2025 -35 | Jun 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ensign Group NPS by Gender
Female customers rated Ensign Group's NPS 11 points higher than Male customers.
Male
-25
Ensign Group's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-14
Ensign Group's NPS was rated -14 by Female customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Ensign Group NPS by Ethnicity
Ensign Group's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Other 0 | Other | 0 |
Ensign Group NPS by Age
Ensign Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Ensign Group NPS by Usage
Ensign Group's NPS was rated the highest by customers who have used Ensign Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
Ensign Group Customer Reviews
Out of the 5 Ensign Group customer reviews 4 were positive and 1 was constructive. Ensign Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ensign Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ensign Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ensign Group Customer Loyalty Score by Gender
Female customers rated Ensign Group's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ensign Group.
Male
55%
Yes
Female
87%
Yes
Ensign Group Customer Loyalty Score by Ethnicity
Ensign Group's Customer Loyalty score was rated 78% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ensign Group.
78
out of 100
Caucasian
78
out of 100
Other
Ensign Group Customer Loyalty Score by Age
Ensign Group's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ensign Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 40% | 61-65 | 40% |
Ensign Group Customer Loyalty Score by Usage
Ensign Group's Customer Loyalty score was rated the highest by customers who have used Ensign Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ensign Group Customer Loyalty Score by Industry
Ensign Group's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ensign Group Product Quality
2.7/5
Ensign Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ensign Group's overall Product Quality score rated by its users and customers.
Ensign Group Product Information
Ensign Group’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Ensign Group's product the highest.
- Website
- http://www.ensigngroup.net/
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Healthcare
Quick Insights into Ensign Group Product Quality
Ensign Group's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used Ensign Group's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Ensign Group's Product Quality.
Ranked Ensign Group Product Quality the Highest
Ranked Ensign Group Product Quality the Lowest
Ensign Group Product Quality Score by Gender
Male customers rated Ensign Group's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ensign Group.
Male
2.8/5
Female
2.3/5
Ensign Group Product Quality Score by Ethnicity
Ensign Group's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ensign Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.7 | Other | 2.7 |
Ensign Group Product Quality Score by Age
Ensign Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ensign Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
56-60 3.8 | 56-60 | 3.8 |
61-65 2.3 | 61-65 | 2.3 |
Ensign Group Product Quality Score by Usage
Ensign Group's Product Quality score was rated the highest by customers who have used Ensign Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ensign Group Product Quality Score by Industry
Ensign Group's Product Quality score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ensign Group Pricing
Ensign Group ROI & Value For Money
2.7/5
Ensign Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ensign Group's overall ROI score rated by its users and customers.
Ensign Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Ensign Group ROI
Ensign Group's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Ensign Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ensign Group's ROI score.
Ranked Ensign Group ROI the Highest
Ranked Ensign Group ROI the Lowest
Ensign Group ROI Score by Gender
Male customers rated Ensign Group's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ensign Group.
Male
2.8/5
Female
2.5/5
Ensign Group ROI Score by Ethnicity
Ensign Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ensign Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2.7 | Other | 2.7 |
Ensign Group ROI Score by Age
Ensign Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ensign Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.7 | 51-55 | 1.7 |
56-60 4.3 | 56-60 | 4.3 |
61-65 2.8 | 61-65 | 2.8 |
Ensign Group ROI Score by Usage
Ensign Group's ROI score was rated the highest by customers who have used Ensign Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ensign Group ROI Score by Industry
Ensign Group's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ensign Group Customer Satisfaction (CSAT)
Ensign Group Customer Satisfaction (CSAT) Score
46 / 100
Ensign Group has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ensign Group Customer Satisfaction
Ensign Group's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Ensign Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ensign Group's Customer Satisfaction.
Ranked Ensign Group Customer Satisfaction the Highest
Ranked Ensign Group Customer Satisfaction the Lowest
Ensign Group Customer Satisfaction Score by Gender
Male customers rated Ensign Group's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ensign Group.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 38% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Ensign Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ensign Group's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ensign Group.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Ensign Group's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ensign Group.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Ensign Group Customer Satisfaction Score by Age
Ensign Group's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ensign Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 61-65 | 33% |
Ensign Group Customer Satisfaction Score by Usage
Ensign Group's Customer Satisfaction score was rated the highest by customers who have used Ensign Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ensign Group Customer Satisfaction Score by Industry
Ensign Group's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ensign Group Customer Satisfaction Score by Industry",
"text": "Ensign Group's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Ensign Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Ensign Group Customer Service
2.3/5
Ensign Group has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ensign Group's overall Customer Service score rated by its users and customers.
About Ensign Group's Customer Service
Address
Mission Viejo, CA
Website
http://www.ensigngroup.net/
Phone Number
+1 949-487-9500
Quick Insights into Ensign Group Customer Service
Ensign Group's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Ensign Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ensign Group's Customer Service score.
Ranked Ensign Group Customer Service the Highest
Ranked Ensign Group Customer Service the Lowest
Ensign Group Customer Service Score by Gender
Female customers rated Ensign Group's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ensign Group.
Male
1.7/5
Female
2.4/5
Ensign Group Customer Service Score by Ethnicity
Ensign Group's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ensign Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.7 | Other | 2.7 |
Ensign Group Customer Service Score by Age
Ensign Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ensign Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2 | 61-65 | 2 |
Ensign Group Customer Service Score by Usage
Ensign Group's Customer Service score was rated 1.5 stars by customers who have used Ensign Group's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ensign Group Customer Service Score by Industry
Ensign Group's Customer Service score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ensign Group as an Employer
4.1/5
Ensign Group has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ensign Group scored a -34 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Ensign Group would recommend the brand to a friend. ENPS measures how likely Ensign Group employees would recommend working at Ensign Group to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
