100
NPS
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Entercom Communications
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About Entercom Communications' Brand
Entercom is one of the five largest radio broadcasting companies in the United States, with a nationwide portfolio in excess of 100
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Entercom Communications NPS
Entercom Communications's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Entercom Communications's customers would recommend using the product based on a scale of -100 to 100.
Entercom Communications Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Entercom Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entercom Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Entercom Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entercom Communications Product Quality
5/5
Entercom Communications has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entercom Communications' overall Product Quality score rated by its users and customers.
Entercom Communications Product Information
Entercom Communications’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.entercom.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Small Business Services
Entercom Communications Pricing
Entercom Communications ROI & Value For Money
5/5
Entercom Communications has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entercom Communications' overall ROI score rated by its users and customers.
Entercom Communications Customer Satisfaction (CSAT)
Entercom Communications Customer Satisfaction (CSAT) Score
100 / 100
Entercom Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entercom Communications Customer Service
5/5
Entercom Communications has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entercom Communications' overall Customer Service score rated by its users and customers.
About Entercom Communications's Customer Service
Address
401 City Ave., Suite 809, Bala Cynwyd, PA
Website
http://www.entercom.com
Phone Number
6106605641
Entercom Communications as an Employer
2.8/5
Entercom Communications has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Entercom Communications
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Entercom Communications scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Entercom Communications would recommend the brand to a friend. ENPS measures how likely Entercom Communications employees would recommend working at Entercom Communications to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
