100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enterprise Bancorp
Marketing or Exec? Claim Your Free Account
About Enterprise Bancorp's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Enterprise Bancorp NPS
Enterprise Bancorp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Enterprise Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Enterprise Bancorp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Enterprise Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enterprise Bancorp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Enterprise Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enterprise Bancorp Product Quality
5/5
Enterprise Bancorp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Bancorp's overall Product Quality score rated by its users and customers.
Enterprise Bancorp Product Information
Enterprise Bancorp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://enterprisebanking.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Enterprise Bancorp Pricing
Enterprise Bancorp ROI & Value For Money
5/5
Enterprise Bancorp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Bancorp's overall ROI score rated by its users and customers.
Enterprise Bancorp Customer Satisfaction (CSAT)
Enterprise Bancorp Customer Satisfaction (CSAT) Score
100 / 100
Enterprise Bancorp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enterprise Bancorp Customer Service
5/5
Enterprise Bancorp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Bancorp's overall Customer Service score rated by its users and customers.
About Enterprise Bancorp's Customer Service
Address
222 Merrimack Street , Lowell, MA 01852
Website
http://enterprisebanking.com
Phone Number
(978) 459-9000
Enterprise Bancorp's Social Links
Enterprise Bancorp as an Employer
4.3/5
Enterprise Bancorp has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Enterprise Bancorp scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Bancorp would recommend the brand to a friend. ENPS measures how likely Enterprise Bancorp employees would recommend working at Enterprise Bancorp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
