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NPS
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Enterprise Car Sales
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About Enterprise Car Sales' Brand
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
2/5
Customer Service
Enterprise Car Sales NPS
Enterprise Car Sales's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Enterprise Car Sales's customers would recommend using the product based on a scale of -100 to 100.
Enterprise Car Sales Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Enterprise Car Sales NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enterprise Car Sales Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Enterprise Car Sales users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enterprise Car Sales Product Quality
2.6/5
Enterprise Car Sales has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Car Sales' overall Product Quality score rated by its users and customers.
Enterprise Car Sales Product Information
Enterprise Car Sales’s product quality score is a 2.6 out of 5 as rated by its users and customers.
Enterprise Car Sales Pricing
Enterprise Car Sales ROI & Value For Money
3/5
Enterprise Car Sales has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Car Sales' overall ROI score rated by its users and customers.
Enterprise Car Sales Customer Satisfaction (CSAT)
Enterprise Car Sales Customer Satisfaction (CSAT) Score
50 / 100
Enterprise Car Sales has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enterprise Car Sales Customer Service
2/5
Enterprise Car Sales has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Car Sales' overall Customer Service score rated by its users and customers.
About Enterprise Car Sales's Customer Service
Website
http://www.enterprisecarsales.com
Enterprise Car Sales as an Employer
3.0/5
Enterprise Car Sales has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Enterprise Car Sales
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Enterprise Car Sales scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Car Sales would recommend the brand to a friend. ENPS measures how likely Enterprise Car Sales employees would recommend working at Enterprise Car Sales to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
