-60
NPS
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Brand Page
Enterprise Community Partners
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About Enterprise Community Partners' Brand
For more than 30 years, Enterprise has introduced solutions.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.2/5
Customer Service
Enterprise Community Partners CMO
Enterprise Community Partners NPS
Enterprise Community Partners's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Enterprise Community Partners's customers would recommend using the product based on a scale of -100 to 100.
Enterprise Community Partners Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Enterprise Community Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Mar 2024 -50 | Mar 2024 | -50 |
Jun 2024 -60 | Jun 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enterprise Community Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Enterprise Community Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enterprise Community Partners Product Quality
4.5/5
Enterprise Community Partners has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Community Partners' overall Product Quality score rated by its users and customers.
Enterprise Community Partners Product Information
Enterprise Community Partners’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Social
Enterprise Community Partners Pricing
Enterprise Community Partners ROI & Value For Money
4.7/5
Enterprise Community Partners has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Community Partners' overall ROI score rated by its users and customers.
Enterprise Community Partners Customer Satisfaction (CSAT)
Enterprise Community Partners Customer Satisfaction (CSAT) Score
100 / 100
Enterprise Community Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enterprise Community Partners Customer Service
4.2/5
Enterprise Community Partners has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Community Partners' overall Customer Service score rated by its users and customers.
About Enterprise Community Partners's Customer Service
Address
70 Corporate Center, 11000 Broken Land Parkway, Suite 700, Columbia, MD
Website
http://www.enterprisecommunity.com/
Enterprise Community Partners as an Employer
3.9/5
Enterprise Community Partners has a 3.9/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Enterprise Community Partners
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Enterprise Community Partners scored a -60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Community Partners would recommend the brand to a friend. ENPS measures how likely Enterprise Community Partners employees would recommend working at Enterprise Community Partners to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
