50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enterprise Financial Services Corporation
Marketing or Exec? Claim Your Free Account
About Enterprise Financial Services Corporation's Brand
For more than 30 years, Enterprise Bank & Trust has primarily focused on serving the lifetime financial needs of privately-held businesses, their owner families and other success-minded individuals. We know that every business - and every person - is unique. That’s why we get to know you in a way the large financial institutions don’t. The relationship we develop, together, fuels our ability to tailor our banking, trust and financial advisory services to your unique needs.
Brand at a Glance
4/5
Product Quality
Enterprise Financial Services Corporation NPS
Enterprise Financial Services Corporation's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Enterprise Financial Services Corporation's customers would recommend using the product based on a scale of -100 to 100.
Enterprise Financial Services Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Enterprise Financial Services Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enterprise Financial Services Corporation Product Quality
4/5
Enterprise Financial Services Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Financial Services Corporation's overall Product Quality score rated by its users and customers.
Enterprise Financial Services Corporation Product Information
Enterprise Financial Services Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Enterprise Financial Services Corporation Customer Satisfaction (CSAT)
Enterprise Financial Services Corporation Customer Satisfaction (CSAT) Score
100 / 100
Enterprise Financial Services Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enterprise Financial Services Corporation as an Employer
3.7/5
Enterprise Financial Services Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Enterprise Financial Services Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Enterprise Financial Services Corporation scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Financial Services Corporation would recommend the brand to a friend. ENPS measures how likely Enterprise Financial Services Corporation employees would recommend working at Enterprise Financial Services Corporation to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
