Enterprise Rent-A-Car NPS & Customer Reviews

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Enterprise Rent-A-Car

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Enterprise Rent-A-Car

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About Enterprise Rent-A-Car's Brand

Start a career with Enterprise and show the world you are serious about your future. This is where it all starts!

Brand at a Glance

73%

Customer Loyalty

1.9/5

Product Quality

1.9/5

Pricing

1.7/5

Customer Service

Enterprise Rent-A-Car NPS

Enterprise Rent-A-Car's Net Promoter Score (NPS) is a -53 with 21% Promoters, 5% Passives, and 74% Detractors. Net Promoter Score tracks whether Enterprise Rent-A-Car's customers would recommend using the product based on a scale of -100 to 100.

Enterprise Rent-A-Car Overall NPS

-53

NPS

21%	Promoters
5%	Passives
74%	Detractors

Enterprise Rent-A-Car NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -52	Feb 2025	-52
Mar 2025 -52	Mar 2025	-52
Apr 2025 -52	Apr 2025	-52
May 2025 -52	May 2025	-52
Jun 2025 -52	Jun 2025	-52
Jul 2025 -54	Jul 2025	-54
Aug 2025 -54	Aug 2025	-54
Sep 2025 -54	Sep 2025	-54
Oct 2025 -54	Oct 2025	-54
Nov 2025 -54	Nov 2025	-54
Dec 2025 -54	Dec 2025	-54
Jan 2026 -54	Jan 2026	-54

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Enterprise Rent-A-Car NPS by Gender

Male customers rated Enterprise Rent-A-Car's NPS 11 points higher than Female customers.

Male

-59

Enterprise Rent-A-Car's NPS was rated -59 by Male customers on Comparably.

18%

Promoters

Passives

77%

Detractors

Female

-70

Enterprise Rent-A-Car's NPS was rated -70 by Female customers on Comparably.

14%

Promoters

Passives

84%

Detractors

Enterprise Rent-A-Car NPS by Ethnicity

Enterprise Rent-A-Car's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -63	Caucasian	-63
Hispanic or Latino -74	Hispanic or Latino	-74
African American/Black -60	African American/Black	-60
Asian or Pacific Islander -12	Asian or Pacific Islander	-12
Native American -76	Native American	-76
Other -89	Other	-89

Enterprise Rent-A-Car NPS by Age

Enterprise Rent-A-Car's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

15%

35%

26-30

33%

61%

31-35

17%

79%

36-40

13%

85%

41-45

13%

82%

46-50

13%

84%

51-55

15%

84%

56-60

13%

84%

61-65

16%

83%

66+

14%

81%

Enterprise Rent-A-Car NPS by Usage

Enterprise Rent-A-Car's NPS was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -51	Less than 1 Year	-51
1 to 2 Years -51	1 to 2 Years	-51
2 to 5 Years -62	2 to 5 Years	-62
5 to 10 Years -62	5 to 10 Years	-62
Over 10 Years -72	Over 10 Years	-72

Enterprise Rent-A-Car Customer Reviews

Out of the 109 Enterprise Rent-A-Car customer reviews 29 were positive and 80 were constructive. Enterprise Rent-A-Car customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Enterprise Rent-A-Car Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Enterprise Rent-A-Car users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Enterprise Rent-A-Car Customer Loyalty Score by Gender

Male customers rated Enterprise Rent-A-Car's Customer Loyalty score 3% higher than Female customers.

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Male

77%

Yes

Female

74%

Yes

Enterprise Rent-A-Car Customer Loyalty Score by Ethnicity

Enterprise Rent-A-Car's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enterprise Rent-A-Car.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Enterprise Rent-A-Car Customer Loyalty Score by Age

Enterprise Rent-A-Car's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Enterprise Rent-A-Car.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 95%	26-30	95%
31-35 66%	31-35	66%
36-40 81%	36-40	81%
41-45 72%	41-45	72%
46-50 81%	46-50	81%
51-55 83%	51-55	83%
56-60 70%	56-60	70%
61-65 75%	61-65	75%
66+ 70%	66+	70%

Enterprise Rent-A-Car Customer Loyalty Score by Usage

Enterprise Rent-A-Car's Customer Loyalty score was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	43%
1 to 2 Years	63%
2 to 5 Years	75%
5 to 10 Years	86%
Over 10 Years	82%

Enterprise Rent-A-Car Customer Loyalty Score by Industry

Enterprise Rent-A-Car's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	72%
Accounting	81%
Aerospace and Aviation	72%
Architecture and Planning	75%
Arts and Entertainment	79%
Automotive and Transportation	80%
Banking and Financial Services	58%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	70%
Business Supplies and Equipment	70%
Construction	86%
Consulting	91%
Consumer Goods	70%
Consumer Services	66%
Education	69%
Events Services	100%
Government and Public Policy	87%
Healthcare, Hospitals and Medicine	66%
Hospitality	64%
Individual and Family Services	85%
Insurance	72%
International Trade and Development	100%
Legal	66%
Travel and Hospitality	100%
Logistics and Supply Chain	100%
Manufacturing and Machinery	82%
Marketing, Advertising and Research	84%
Media and Entertainment	100%
Military and Defense	80%
Non-Profit	82%
Energy and Manufacturing	70%
Professional Services	70%
Public Relations and Communications	100%
Real Estate	64%
Restaurants	70%
Retail	81%
Security and Investigations	78%
Telecommunications	100%
Transportation	79%
Utilities	100%

Enterprise Rent-A-Car Product Quality

1.9/5

Enterprise Rent-A-Car has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.

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Enterprise Rent-A-Car Product Information

Enterprise Rent-A-Car’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Enterprise Rent-A-Car's product the highest. Reviewers from the Fashion and Beauty industry rated Enterprise Rent-A-Car the lowest at 2.3.

Website: http://careers.enterprise.com

Company Size: 10,000+ Employees

Industry

Travel and Hospitality

Quick Insights into Enterprise Rent-A-Car Product Quality

Enterprise Rent-A-Car's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Retail industry.

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Ranked Enterprise Rent-A-Car Product Quality the Highest

Consumer Goods	5
18-25	3.1
Asian or Pacific Islander	2.8

Ranked Enterprise Rent-A-Car Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

Enterprise Rent-A-Car Product Quality Score by Gender

Male customers rated Enterprise Rent-A-Car's Product Quality score 0.4 stars higher than Female customers.

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Male

1.9/5

Female

1.5/5

Enterprise Rent-A-Car Product Quality Score by Ethnicity

Enterprise Rent-A-Car's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Enterprise Rent-A-Car Product Quality Score by Age

Enterprise Rent-A-Car's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 2.8	26-30	2.8
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.7	61-65	1.7
66+ 1.7	66+	1.7

Enterprise Rent-A-Car Product Quality Score by Usage

Enterprise Rent-A-Car's Product Quality score was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.9
1 to 2 Years	1.9
2 to 5 Years	1.7
5 to 10 Years	1.7
Over 10 Years	1.5

Enterprise Rent-A-Car Product Quality Score by Industry

Enterprise Rent-A-Car's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Retail industry customers.

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Tech	1.9
Accounting	2.2
Aerospace and Aviation	1.9
Fashion and Beauty	2.3
Architecture and Planning	1.6
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2
Business Supplies and Equipment	1.5
Construction	1.9
Consulting	1.6
Consumer Goods	5
Consumer Services	1.5
Education	1.5
Events Services	3.2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.9
Insurance	1.5
International Trade and Development	2
Legal	1.5
Travel and Hospitality	2.1
Logistics and Supply Chain	2.4
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	2
Media and Entertainment	1.5
Military and Defense	1.9
Non-Profit	3.6
Energy and Manufacturing	1.5
Professional Services	2.3
Public Relations and Communications	3.1
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.9
Telecommunications	2.5
Transportation	1.7
Utilities	1.6

Enterprise Rent-A-Car Pricing

Enterprise Rent-A-Car ROI & Value For Money

1.9/5

Enterprise Rent-A-Car has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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Enterprise Rent-A-Car Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Enterprise Rent-A-Car.

Quick Insights into Enterprise Rent-A-Car ROI

Enterprise Rent-A-Car's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Enterprise Rent-A-Car ROI the Highest

Consumer Goods	4.3
18-25	3.3
Asian or Pacific Islander	2.8

Ranked Enterprise Rent-A-Car ROI the Lowest

41-45	1.5
Other	1.5
Travel and Hospitality	1.5

Enterprise Rent-A-Car ROI Score by Gender

Male customers rated Enterprise Rent-A-Car's ROI score 0.3 stars higher than Female customers.

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Male

1.9/5

Female

1.6/5

Enterprise Rent-A-Car ROI Score by Ethnicity

Enterprise Rent-A-Car's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 2.2	Native American	2.2
Other 1.5	Other	1.5

Enterprise Rent-A-Car ROI Score by Age

Enterprise Rent-A-Car's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 2.5	26-30	2.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.8	51-55	1.8
56-60 1.7	56-60	1.7
61-65 1.9	61-65	1.9
66+ 1.7	66+	1.7

Enterprise Rent-A-Car ROI Score by Usage

Enterprise Rent-A-Car's ROI score was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.8
1 to 2 Years	1.9
2 to 5 Years	1.9
5 to 10 Years	1.8
Over 10 Years	1.7

Enterprise Rent-A-Car ROI Score by Industry

Enterprise Rent-A-Car's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	2
Accounting	2.3
Aerospace and Aviation	1.8
Fashion and Beauty	2.5
Architecture and Planning	1.6
Arts and Entertainment	1.7
Automotive and Transportation	1.6
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.8
Business Supplies and Equipment	2
Construction	1.9
Consulting	1.7
Consumer Goods	4.3
Consumer Services	1.5
Education	1.5
Events Services	2.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.7
Hospitality	1.6
Individual and Family Services	1.7
Insurance	1.5
International Trade and Development	2
Legal	1.8
Travel and Hospitality	1.5
Logistics and Supply Chain	2.2
Manufacturing and Machinery	2
Marketing, Advertising and Research	2.4
Media and Entertainment	1.5
Military and Defense	2.1
Non-Profit	3.9
Energy and Manufacturing	1.5
Professional Services	1.8
Public Relations and Communications	3.3
Real Estate	1.5
Restaurants	1.6
Retail	1.5
Security and Investigations	2.1
Telecommunications	2.7
Transportation	1.7
Utilities	1.8

Enterprise Rent-A-Car Customer Satisfaction (CSAT)

Enterprise Rent-A-Car Customer Satisfaction (CSAT) Score

23 / 100

Enterprise Rent-A-Car has an overall Customer Satisfaction score of 23 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	17%
Satisfied	6%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	9%
Very Dissatisfied	65%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

65%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Enterprise Rent-A-Car Customer Satisfaction

Enterprise Rent-A-Car's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Utilities industry.

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Ranked Enterprise Rent-A-Car Customer Satisfaction the Highest

Consumer Goods	100%
18-25	61%
Asian or Pacific Islander	46%

Ranked Enterprise Rent-A-Car Customer Satisfaction the Lowest

31-35	12%
Other	8%
Utilities	0%

Enterprise Rent-A-Car Customer Satisfaction Score by Gender

Male customers rated Enterprise Rent-A-Car's Customer Satisfaction score 10 points higher than Female customers.

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25 / 100

Male

	Very Satisfied	21%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	10%
	Very Dissatisfied	63%

15 / 100

Female

	Very Satisfied	13%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	9%
	Very Dissatisfied	74%

Enterprise Rent-A-Car Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.

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21 / 100

Very Satisfied	18%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	10%
Very Dissatisfied	67%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

67%

CSAT according to Hispanic or Latino

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 19% according to Hispanic or Latino users and customers.

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19 / 100

Very Satisfied	15%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	77%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

CSAT according to African American/Black

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 24% according to African American/Black users and customers.

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24 / 100

Very Satisfied	20%
Satisfied	4%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	70%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

CSAT according to Asian or Pacific Islander

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 46% according to Asian or Pacific Islander users and customers.

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46 / 100

Very Satisfied	29%
Satisfied	17%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	46%

Very Satisfied

29%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

46%

CSAT according to Native American

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 13% according to Native American users and customers.

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13 / 100

Very Satisfied	13%
Satisfied	0%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	0%
Very Dissatisfied	63%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

63%

CSAT according to Other

Enterprise Rent-A-Car's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100

Very Satisfied	8%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	15%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

76%

Enterprise Rent-A-Car Customer Satisfaction Score by Age

Enterprise Rent-A-Car's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

61%

26-30

50%

31-35

12%

36-40

14%

41-45

17%

46-50

20%

51-55

14%

56-60

18%

61-65

21%

66+

19%

Enterprise Rent-A-Car Customer Satisfaction Score by Usage

Enterprise Rent-A-Car's Customer Satisfaction score was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	26
1 to 2 Years	29
2 to 5 Years	14
5 to 10 Years	20
Over 10 Years	17

Enterprise Rent-A-Car Customer Satisfaction Score by Industry

Enterprise Rent-A-Car's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Enterprise Rent-A-Car Customer Satisfaction Score by Industry",
	"text": "Enterprise Rent-A-Car's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Utilities industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 31,
			"stars": 0,
			"csatScore": 31,
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			"scoreLabel": 31
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 34,
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			"csatScore": 34,
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			"scoreClassName": "",
			"scoreLabel": 25
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		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 32,
			"stars": 0,
			"csatScore": 32,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 32
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "International Trade and Development",
			"groupId": 528,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by International Trade and Development customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 19,
			"stars": 0,
			"csatScore": 19,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 19
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Enterprise Rent-A-Car's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	31
Accounting	34
Aerospace and Aviation	25
Architecture and Planning	18
Arts and Entertainment	8
Automotive and Transportation	16
Banking and Financial Services	7
Biotech and Pharmaceuticals	25
Business and Consumer Services	32
Business Supplies and Equipment	0
Construction	26
Consulting	22
Consumer Goods	100
Consumer Services	0
Education	17
Events Services	25
Government and Public Policy	11
Healthcare, Hospitals and Medicine	18
Hospitality	0
Individual and Family Services	16
Insurance	15
International Trade and Development	0
Legal	19
Travel and Hospitality	25
Logistics and Supply Chain	14
Manufacturing and Machinery	20
Marketing, Advertising and Research	20
Media and Entertainment	0
Military and Defense	42
Non-Profit	60
Energy and Manufacturing	17
Professional Services	22
Public Relations and Communications	33
Real Estate	10
Restaurants	0
Retail	8
Security and Investigations	25
Telecommunications	16
Transportation	15
Utilities	0

Enterprise Rent-A-Car Customer Service

1.7/5

Enterprise Rent-A-Car has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Enterprise Rent-A-Car's overall Customer Service score rated by its users and customers.

About Enterprise Rent-A-Car's Customer Service

Address

600 Corporate Park Drive, Saint Louis, MO 63105

Website

http://careers.enterprise.com

Phone Number

+44 141 228 2000

Enterprise Rent-A-Car's Social Links

Quick Insights into Enterprise Rent-A-Car Customer Service

Enterprise Rent-A-Car's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.

Sign Up to unlock insights into how customers have ranked Enterprise Rent-A-Car's Customer Service score.

Ranked Enterprise Rent-A-Car Customer Service the Highest

18-25	3.2
Non-Profit	3.2
Asian or Pacific Islander	2.7

Ranked Enterprise Rent-A-Car Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Enterprise Rent-A-Car Customer Service Score by Gender

Male customers rated Enterprise Rent-A-Car's Customer Service score 0.2 stars higher than Female customers.

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Male

1.7/5

Female

1.5/5

Enterprise Rent-A-Car Customer Service Score by Ethnicity

Enterprise Rent-A-Car's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enterprise Rent-A-Car.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Enterprise Rent-A-Car Customer Service Score by Age

Enterprise Rent-A-Car's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Enterprise Rent-A-Car.

100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 2.5	26-30	2.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Enterprise Rent-A-Car Customer Service Score by Usage

Enterprise Rent-A-Car's Customer Service score was rated the highest by customers who have used Enterprise Rent-A-Car's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.7
1 to 2 Years	1.8
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.5

Enterprise Rent-A-Car Customer Service Score by Industry

Enterprise Rent-A-Car's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.9
Accounting	2.2
Aerospace and Aviation	1.8
Fashion and Beauty	2.5
Architecture and Planning	1.6
Arts and Entertainment	1.5
Automotive and Transportation	1.8
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.9
Business Supplies and Equipment	2.1
Construction	1.7
Consulting	1.5
Consumer Goods	3.1
Consumer Services	1.5
Education	1.5
Events Services	1.6
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
International Trade and Development	2
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	2
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	3.2
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	2.6
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.6
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Enterprise Rent-A-Car as an Employer

3.3/5

Enterprise Rent-A-Car has a 3.3/5 stars for its overall company culture rated by their employees

top

50%

CEO of Enterprise Rent-A-Car

Chrissy Taylor

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Enterprise Rent-A-Car scored a -53 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Rent-A-Car would recommend the brand to a friend. ENPS measures how likely Enterprise Rent-A-Car employees would recommend working at Enterprise Rent-A-Car to a friend.

Net Promoter Score

-53

NPS Score

21%	Promoters
5%	Passive
74%	Detractors

Employee Net Promoter Score

-6

eNPS Score

38%	Promoters
18%	Passive
44%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail