-34
NPS
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Entertainment Partners
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About Entertainment Partners' Brand
Entertainment Partners is the global leader in entertainment payroll, residuals, tax incentives, finance.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Entertainment Partners NPS
Entertainment Partners's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Entertainment Partners's customers would recommend using the product based on a scale of -100 to 100.
Entertainment Partners Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Entertainment Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entertainment Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Entertainment Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entertainment Partners Product Quality
5/5
Entertainment Partners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Partners' overall Product Quality score rated by its users and customers.
Entertainment Partners Product Information
Entertainment Partners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ep.com/home/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Sports & Entertainment
Entertainment Partners Pricing
Entertainment Partners ROI & Value For Money
5/5
Entertainment Partners has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Partners' overall ROI score rated by its users and customers.
Entertainment Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entertainment Partners Customer Service
5/5
Entertainment Partners has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Partners' overall Customer Service score rated by its users and customers.
About Entertainment Partners's Customer Service
Address
2835 N. Naomi Street, Burbank, CA
Website
http://www.ep.com/home/
Phone Number
(818) 977-8855
Entertainment Partners as an Employer
3.8/5
Entertainment Partners has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
CEO of Entertainment Partners
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Entertainment Partners scored a -34 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Entertainment Partners would recommend the brand to a friend. ENPS measures how likely Entertainment Partners employees would recommend working at Entertainment Partners to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
