-100
NPS
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Entourage Yearbooks
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About Entourage Yearbooks' Brand
Entourage is a next generation yearbook company driving the transformation for how easy and affordable school yearbooks are made.
Brand at a Glance
68%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Entourage Yearbooks NPS
Entourage Yearbooks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Entourage Yearbooks's customers would recommend using the product based on a scale of -100 to 100.
Entourage Yearbooks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Entourage Yearbooks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entourage Yearbooks Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Entourage Yearbooks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entourage Yearbooks Product Quality
2.4/5
Entourage Yearbooks has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Entourage Yearbooks Product Information
Entourage Yearbooks’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Printing
Entourage Yearbooks Pricing
Entourage Yearbooks ROI & Value For Money
2.5/5
Entourage Yearbooks has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Entourage Yearbooks Customer Satisfaction (CSAT)
Entourage Yearbooks Customer Satisfaction (CSAT) Score
33 / 100
Entourage Yearbooks has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entourage Yearbooks Customer Service
2.4/5
Entourage Yearbooks has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Entourage Yearbooks's Customer Service
Address
39 Everett Drive, Princeton, NJ, Princeton, NJ 08550
Website
http://www.entourageyearbooks.com
Phone Number
609-452-2665
Entourage Yearbooks's Social Links
Entourage Yearbooks as an Employer
2.2/5
Entourage Yearbooks has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Entourage Yearbooks scored a -100 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Entourage Yearbooks would recommend the brand to a friend. ENPS measures how likely Entourage Yearbooks employees would recommend working at Entourage Yearbooks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
