17
NPS
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Entrata
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About Entrata's Brand
Entrata is a software company that focuses on lead generation in the real estate industry.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Entrata NPS
Entrata's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether Entrata's customers would recommend using the product based on a scale of -100 to 100.
Entrata Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
Entrata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 22 | Mar 2024 | 22 |
Jul 2024 22 | Jul 2024 | 22 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 21 | Sep 2024 | 21 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 19 | Mar 2025 | 19 |
Jul 2025 18 | Jul 2025 | 18 |
Sep 2025 15 | Sep 2025 | 15 |
Nov 2025 17 | Nov 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entrata NPS by Gender
Male customers rated Entrata's NPS 55 points higher than Female customers.
Male
34
Entrata's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
-21
Entrata's NPS was rated -21 by Female customers on Comparably.
26%
Promoters
27%
Passives
47%
Detractors
Entrata NPS by Ethnicity
Entrata's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
African American/Black -20 | African American/Black | -20 |
Other 34 | Other | 34 |
Entrata NPS by Age
Entrata's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Entrata NPS by Usage
Entrata's NPS was rated the highest by customers who have used Entrata's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 22 | 1 to 2 Years | 22 |
2 to 5 Years 52 | 2 to 5 Years | 52 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Entrata Customer Reviews
Out of the 3 Entrata customer reviews 3 were positive and 0 were constructive. Entrata customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Entrata Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Entrata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entrata Customer Loyalty Score by Gender
Male customers rated Entrata's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Entrata.
Male
80%
Yes
Female
70%
Yes
Entrata Customer Loyalty Score by Ethnicity
Entrata's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Entrata.
74
out of 100
Caucasian
64
out of 100
African American/Black
70
out of 100
Other
Entrata Customer Loyalty Score by Age
Entrata's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Entrata.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 89% | 31-35 | 89% |
46-50 70% | 46-50 | 70% |
61-65 70% | 61-65 | 70% |
Entrata Customer Loyalty Score by Usage
Entrata's Customer Loyalty score was rated the highest by customers who have used Entrata's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Entrata Customer Loyalty Score by Industry
Entrata's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Entrata Product Quality
3.8/5
Entrata has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Entrata Product Information
Entrata serves markets in the United States. Entrata supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Entrata’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Entrata's product the highest. Reviewers from the Accounting industry rated Entrata the lowest at 2.8.
- Website
- http://www.entrata.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
SaaS
Languages Supported
English
Product Type
Real Estate Management Software
Quick Insights into Entrata Product Quality
Entrata's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers ages 61-65.
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Ranked Entrata Product Quality the Highest
Ranked Entrata Product Quality the Lowest
Entrata Product Quality Score by Gender
Male customers rated Entrata's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Entrata.
Male
4.1/5
Female
3.3/5
Entrata Product Quality Score by Ethnicity
Entrata's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Entrata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 3.8 | Other | 3.8 |
Entrata Product Quality Score by Age
Entrata's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Entrata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 4.2 | 31-35 | 4.2 |
46-50 4 | 46-50 | 4 |
61-65 2 | 61-65 | 2 |
Entrata Product Quality Score by Usage
Entrata's Product Quality score was rated the highest by customers who have used Entrata's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Entrata Product Quality Score by Industry
Entrata's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Entrata Pricing
Entrata ROI & Value For Money
3.6/5
Entrata has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Entrata's overall ROI score rated by its users and customers.
Entrata Pricing Plans
Entrata has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Tech industry think that they had the lowest ROI from Entrata.
Who Uses Entrata?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Entrata ROI
Entrata's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers ages 61-65.
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Ranked Entrata ROI the Highest
Ranked Entrata ROI the Lowest
Entrata ROI Score by Gender
Male customers rated Entrata's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Entrata.
Male
4/5
Female
3.2/5
Entrata ROI Score by Ethnicity
Entrata's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Entrata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 3.3 | Other | 3.3 |
Entrata ROI Score by Age
Entrata's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Entrata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 4 | 31-35 | 4 |
46-50 3.8 | 46-50 | 3.8 |
61-65 1.6 | 61-65 | 1.6 |
Entrata ROI Score by Usage
Entrata's ROI score was rated the highest by customers who have used Entrata's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Entrata ROI Score by Industry
Entrata's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Entrata Customer Satisfaction (CSAT)
Entrata Customer Satisfaction (CSAT) Score
62 / 100
Entrata has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Entrata Customer Satisfaction
Entrata's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Entrata's Customer Satisfaction.
Ranked Entrata Customer Satisfaction the Highest
Ranked Entrata Customer Satisfaction the Lowest
Entrata Customer Satisfaction Score by Gender
Male customers rated Entrata's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Entrata.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
54 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 12% | |
Very Dissatisfied | 27% |
Entrata Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Entrata's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Entrata.
42 / 100
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
25%
CSAT according to African American/Black
Entrata's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Entrata.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Entrata's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Entrata.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Entrata Customer Satisfaction Score by Age
Entrata's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Entrata.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 61-65 | 33% |
Entrata Customer Satisfaction Score by Usage
Entrata's Customer Satisfaction score was rated the highest by customers who have used Entrata's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Entrata Customer Satisfaction Score by Industry
Entrata's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Entrata Customer Satisfaction Score by Industry",
"text": "Entrata's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Entrata's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Real Estate",
"groupId": 554,
"score": 63,
"stars": 0,
"csatScore": 63,
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"scoreClassName": "max",
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]
}Entrata Customer Service
3.5/5
Entrata has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entrata's overall Customer Service score rated by its users and customers.
About Entrata's Customer Service
Address
2912 Executive Parkway, Suite 100, Lehi, UT
Website
http://www.entrata.com
Phone Number
801-375-5522
Quick Insights into Entrata Customer Service
Entrata's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Entrata's Customer Service score.
Ranked Entrata Customer Service the Highest
Ranked Entrata Customer Service the Lowest
Entrata Customer Service Score by Gender
Male customers rated Entrata's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Entrata.
Male
3.6/5
Female
2.8/5
Entrata Customer Service Score by Ethnicity
Entrata's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Entrata.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.6 | Other | 2.6 |
Entrata Customer Service Score by Age
Entrata's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Entrata.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
31-35 4 | 31-35 | 4 |
46-50 2.6 | 46-50 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
Entrata Customer Service Score by Usage
Entrata's Customer Service score was rated the highest by customers who have used Entrata's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Entrata Customer Service Score by Industry
Entrata's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Entrata as an Employer
3.0/5
Entrata has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Entrata scored a 17 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Entrata would recommend the brand to a friend. ENPS measures how likely Entrata employees would recommend working at Entrata to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 45% | Promoters |
|---|---|
| 9% | Passive |
| 46% | Detractors |
