67
NPS
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Brand Page
Entrepreneur.com
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About Entrepreneur.com's Brand
Entrepreneur Magazine is a national business publication based in Irvine, California. For nearly 30 years, Entrepreneur has been the
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Entrepreneur.com NPS
Entrepreneur.com's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Entrepreneur.com's customers would recommend using the product based on a scale of -100 to 100.
Entrepreneur.com Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Entrepreneur.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Mar 2024 66 | Mar 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entrepreneur.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Entrepreneur.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entrepreneur.com Product Quality
4.5/5
Entrepreneur.com has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entrepreneur.com's overall Product Quality score rated by its users and customers.
Entrepreneur.com Product Information
Entrepreneur.com’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://entrepreneur.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Social
Entrepreneur.com Pricing
Entrepreneur.com ROI & Value For Money
3.5/5
Entrepreneur.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entrepreneur.com's overall ROI score rated by its users and customers.
Entrepreneur.com Customer Satisfaction (CSAT)
Entrepreneur.com Customer Satisfaction (CSAT) Score
100 / 100
Entrepreneur.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entrepreneur.com Customer Service
3.5/5
Entrepreneur.com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entrepreneur.com's overall Customer Service score rated by its users and customers.
About Entrepreneur.com's Customer Service
Address
2445 McCabe Way, Ste. 400, Irvine, CA
Website
http://entrepreneur.com
Entrepreneur.com as an Employer
Consumer vs. Employees
Entrepreneur.com scored a 67 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Entrepreneur.com would recommend the brand to a friend. ENPS measures how likely Entrepreneur.com employees would recommend working at Entrepreneur.com to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
