27
NPS
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Entrust
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About Entrust's Brand
Trusted Identities | Secure Transactions(TM) Live and work confidently in their connected world.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Entrust NPS
Entrust's Net Promoter Score (NPS) is a 27 with 57% Promoters, 13% Passives, and 30% Detractors. Net Promoter Score tracks whether Entrust's customers would recommend using the product based on a scale of -100 to 100.
Entrust Overall NPS
| 57% | Promoters |
|---|---|
| 13% | Passives |
| 30% | Detractors |
Entrust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 9 | Jan 2023 | 9 |
Jun 2023 14 | Jun 2023 | 14 |
Aug 2023 22 | Aug 2023 | 22 |
Oct 2023 27 | Oct 2023 | 27 |
Dec 2023 31 | Dec 2023 | 31 |
Mar 2024 34 | Mar 2024 | 34 |
May 2024 34 | May 2024 | 34 |
Jun 2024 30 | Jun 2024 | 30 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 22 | Feb 2025 | 22 |
Jun 2025 26 | Jun 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entrust NPS by Ethnicity
Entrust's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Entrust NPS by Usage
Entrust's NPS was rated 34 points by customers who have used Entrust's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Entrust Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Entrust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entrust Customer Loyalty Score by Ethnicity
Entrust's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Entrust.
40
out of 100
Caucasian
Entrust Customer Loyalty Score by Usage
Entrust's Customer Loyalty score was rated 70% by customers who have used Entrust's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Entrust Product Quality
3.8/5
Entrust has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Entrust Product Information
Entrust’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.entrust.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SaaS
Quick Insights into Entrust Product Quality
Entrust's Product Quality score was rated highest by customers who have used Entrust's products/services for 1 to 2 Years.
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Ranked Entrust Product Quality the Highest
Entrust Product Quality Score by Ethnicity
Entrust's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Entrust.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Entrust Product Quality Score by Usage
Entrust's Product Quality score was rated 4.6 stars by customers who have used Entrust's products/services for 1 to 2 Years.
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Entrust Pricing
Entrust ROI & Value For Money
3.9/5
Entrust has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Entrust ROI
Entrust's ROI score was rated highest by customers who have used Entrust's products/services for 1 to 2 Years.
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Ranked Entrust ROI the Highest
Entrust ROI Score by Ethnicity
Entrust's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Entrust.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Entrust ROI Score by Usage
Entrust's ROI score was rated 4.6 stars by customers who have used Entrust's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Entrust Customer Satisfaction (CSAT)
Entrust Customer Satisfaction (CSAT) Score
74 / 100
Entrust has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Entrust Customer Satisfaction
Entrust's Customer Satisfaction score was rated highest by customers who have used Entrust's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Entrust's Customer Satisfaction.
Ranked Entrust Customer Satisfaction the Highest
Entrust Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Entrust's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Entrust.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Entrust Customer Satisfaction Score by Usage
Entrust's Customer Satisfaction score was rated 66 points by customers who have used Entrust's products/services for 1 to 2 Years.
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Entrust Customer Service
3.8/5
Entrust has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Entrust's Customer Service
Address
1187 park place, Shakopee, MN 55379
Website
https://www.entrust.com
Phone Number
1(952) 933-1223
Quick Insights into Entrust Customer Service
Entrust's Customer Service score was rated highest by customers who have used Entrust's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Entrust's Customer Service score.
Ranked Entrust Customer Service the Highest
Entrust Customer Service Score by Ethnicity
Entrust's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Entrust.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Entrust Customer Service Score by Usage
Entrust's Customer Service score was rated 4.8 stars by customers who have used Entrust's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Entrust as an Employer
4.3/5
Entrust has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Entrust scored a 27 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Entrust would recommend the brand to a friend. ENPS measures how likely Entrust employees would recommend working at Entrust to a friend.
Net Promoter Score
27
NPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
