-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enverus (formerly DrillingInfo)
Marketing or Exec? Claim Your Free Account
About Enverus (formerly DrillingInfo) Brand
Drilling Info accelerates workflows and business critical decision processes in oil and gas industry.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Enverus (formerly DrillingInfo) NPS
Enverus (formerly DrillingInfo)'s Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Enverus (formerly DrillingInfo)'s customers would recommend using the product based on a scale of -100 to 100.
Enverus (formerly DrillingInfo) Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Enverus (formerly DrillingInfo) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -30 | Sep 2022 | -30 |
Dec 2022 -27 | Dec 2022 | -27 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -29 | Feb 2023 | -29 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -13 | Sep 2023 | -13 |
Oct 2023 -18 | Oct 2023 | -18 |
Jan 2024 -12 | Jan 2024 | -12 |
Oct 2024 -5 | Oct 2024 | -5 |
Feb 2025 -5 | Feb 2025 | -5 |
Mar 2025 -9 | Mar 2025 | -9 |
Oct 2025 -14 | Oct 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enverus (formerly DrillingInfo) NPS by Gender
Enverus (formerly DrillingInfo)'s NPS was rated -51 by Male customers on Comparably.
Male
-51
Enverus (formerly DrillingInfo)'s NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Enverus (formerly DrillingInfo)'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Enverus (formerly DrillingInfo) NPS by Ethnicity
Enverus (formerly DrillingInfo)'s NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Enverus (formerly DrillingInfo) NPS by Usage
Enverus (formerly DrillingInfo)'s NPS was rated -100 points by customers who have used Enverus (formerly DrillingInfo)'s products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Enverus (formerly DrillingInfo) Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Enverus (formerly DrillingInfo) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enverus (formerly DrillingInfo) Customer Loyalty Score by Gender
Enverus (formerly DrillingInfo)'s Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Enverus (formerly DrillingInfo).
Male
85%
Yes
Female
N/A
Yes
Enverus (formerly DrillingInfo) Customer Loyalty Score by Ethnicity
Enverus (formerly DrillingInfo)'s Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enverus (formerly DrillingInfo).
55
out of 100
Caucasian
Enverus (formerly DrillingInfo) Customer Loyalty Score by Usage
Enverus (formerly DrillingInfo)'s Customer Loyalty score was rated 100% by customers who have used Enverus (formerly DrillingInfo)'s products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Enverus (formerly DrillingInfo) Product Quality
3.8/5
Enverus (formerly DrillingInfo) has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Enverus (formerly DrillingInfo) overall Product Quality score rated by its users and customers.
Enverus (formerly DrillingInfo) Product Information
Enverus (formerly DrillingInfo)’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.enverus.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Energy
Enterprise
SaaS
Quick Insights into Enverus (formerly DrillingInfo) Product Quality
Enverus (formerly DrillingInfo)'s Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Enverus (formerly DrillingInfo) Product Quality.
Ranked Enverus (formerly DrillingInfo) Product Quality the Highest
Enverus (formerly DrillingInfo) Product Quality Score by Gender
Enverus (formerly DrillingInfo)'s Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Enverus (formerly DrillingInfo).
Male
3.6/5
Female
N/A
Enverus (formerly DrillingInfo) Product Quality Score by Ethnicity
Enverus (formerly DrillingInfo)'s Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enverus (formerly DrillingInfo).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Enverus (formerly DrillingInfo) Product Quality Score by Usage
Enverus (formerly DrillingInfo)'s Product Quality score was rated 3.5 stars by customers who have used Enverus (formerly DrillingInfo)'s products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Enverus (formerly DrillingInfo) Pricing
Enverus (formerly DrillingInfo) ROI & Value For Money
3/5
Enverus (formerly DrillingInfo) has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Enverus (formerly DrillingInfo) overall ROI score rated by its users and customers.
Quick Insights into Enverus (formerly DrillingInfo) ROI
Enverus (formerly DrillingInfo)'s ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Enverus (formerly DrillingInfo) ROI score.
Ranked Enverus (formerly DrillingInfo) ROI the Highest
Enverus (formerly DrillingInfo) ROI Score by Gender
Enverus (formerly DrillingInfo)'s ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Enverus (formerly DrillingInfo).
Male
2/5
Female
N/A
Enverus (formerly DrillingInfo) ROI Score by Ethnicity
Enverus (formerly DrillingInfo)'s ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enverus (formerly DrillingInfo).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Enverus (formerly DrillingInfo) ROI Score by Usage
Enverus (formerly DrillingInfo)'s ROI score was rated 1.5 stars by customers who have used Enverus (formerly DrillingInfo)'s products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Enverus (formerly DrillingInfo) Customer Satisfaction (CSAT)
Enverus (formerly DrillingInfo) Customer Satisfaction (CSAT) Score
51 / 100
Enverus (formerly DrillingInfo) has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
22%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enverus (formerly DrillingInfo) Customer Satisfaction
Enverus (formerly DrillingInfo)'s Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Enverus (formerly DrillingInfo) Customer Satisfaction.
Ranked Enverus (formerly DrillingInfo) Customer Satisfaction the Highest
Enverus (formerly DrillingInfo) Customer Satisfaction Score by Gender
Enverus (formerly DrillingInfo)'s Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Enverus (formerly DrillingInfo).
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Enverus (formerly DrillingInfo) Customer Service
3.3/5
Enverus (formerly DrillingInfo) has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Enverus (formerly DrillingInfo) overall Customer Service score rated by its users and customers.
About Enverus (formerly DrillingInfo)'s Customer Service
Address
2901 Via Fortuna, Bldg. 6,, Suite 200, Austin, TX 78746
Website
http://www.enverus.com
Phone Number
5124771400
Quick Insights into Enverus (formerly DrillingInfo) Customer Service
Enverus (formerly DrillingInfo)'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Enverus (formerly DrillingInfo) Customer Service score.
Ranked Enverus (formerly DrillingInfo) Customer Service the Highest
Enverus (formerly DrillingInfo) Customer Service Score by Gender
Enverus (formerly DrillingInfo)'s Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Enverus (formerly DrillingInfo).
Male
2.6/5
Female
N/A
Enverus (formerly DrillingInfo) Customer Service Score by Ethnicity
Enverus (formerly DrillingInfo)'s Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enverus (formerly DrillingInfo).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Enverus (formerly DrillingInfo) Customer Service Score by Usage
Enverus (formerly DrillingInfo)'s Customer Service score was rated 2 stars by customers who have used Enverus (formerly DrillingInfo)'s products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Enverus (formerly DrillingInfo) as an Employer
4.5/5
Enverus (formerly DrillingInfo) has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Enverus (formerly DrillingInfo)
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Enverus (formerly DrillingInfo) scored a -14 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Enverus (formerly DrillingInfo) would recommend the brand to a friend. ENPS measures how likely Enverus (formerly DrillingInfo) employees would recommend working at Enverus (formerly DrillingInfo) to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 60% | Promoters |
|---|---|
| 27% | Passive |
| 13% | Detractors |
