-22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Envestnet
Marketing or Exec? Claim Your Free Account
About Envestnet's Brand
Envestnet, Inc. is a leading provider of technology-enabled investment and practice management solutions to financial advisors.
Brand at a Glance
52%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Envestnet NPS
Envestnet's Net Promoter Score (NPS) is a -22 with 30% Promoters, 18% Passives, and 52% Detractors. Net Promoter Score tracks whether Envestnet's customers would recommend using the product based on a scale of -100 to 100.
Envestnet Overall NPS
| 30% | Promoters |
|---|---|
| 18% | Passives |
| 52% | Detractors |
Envestnet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 30 | Jan 2022 | 30 |
Apr 2022 18 | Apr 2022 | 18 |
May 2022 9 | May 2022 | 9 |
Aug 2022 6 | Aug 2022 | 6 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 -7 | May 2023 | -7 |
Jul 2023 -12 | Jul 2023 | -12 |
Jan 2024 -17 | Jan 2024 | -17 |
Feb 2024 -22 | Feb 2024 | -22 |
Jun 2024 -20 | Jun 2024 | -20 |
Nov 2024 -24 | Nov 2024 | -24 |
Sep 2025 -22 | Sep 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Envestnet NPS by Usage
Envestnet's NPS was rated 0 points by customers who have used Envestnet's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Envestnet Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Envestnet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Envestnet Customer Loyalty Score by Usage
Envestnet's Customer Loyalty score was rated 40% by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Envestnet Product Quality
3.1/5
Envestnet has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Envestnet's overall Product Quality score rated by its users and customers.
Envestnet Product Information
Envestnet’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.envestnet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Quick Insights into Envestnet Product Quality
Envestnet's Product Quality score was rated highest by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Envestnet's Product Quality.
Ranked Envestnet Product Quality the Highest
Envestnet Product Quality Score by Usage
Envestnet's Product Quality score was rated 3.8 stars by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Envestnet Pricing
Envestnet ROI & Value For Money
3.2/5
Envestnet has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Envestnet's overall ROI score rated by its users and customers.
Quick Insights into Envestnet ROI
Envestnet's ROI score was rated highest by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Envestnet's ROI score.
Ranked Envestnet ROI the Highest
Envestnet ROI Score by Usage
Envestnet's ROI score was rated 3.6 stars by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Envestnet Customer Satisfaction (CSAT)
Envestnet Customer Satisfaction (CSAT) Score
38 / 100
Envestnet has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Envestnet Customer Service
3.1/5
Envestnet has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Envestnet's overall Customer Service score rated by its users and customers.
About Envestnet's Customer Service
Address
35 East Wacker Drive, 24th Floor, Chicago Heights, IL 60601
Website
http://www.envestnet.com
Phone Number
(312) 827-3940
Quick Insights into Envestnet Customer Service
Envestnet's Customer Service score was rated highest by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Envestnet's Customer Service score.
Ranked Envestnet Customer Service the Highest
Envestnet Customer Service Score by Usage
Envestnet's Customer Service score was rated 3.3 stars by customers who have used Envestnet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Envestnet as an Employer
3.3/5
Envestnet has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Envestnet scored a -22 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Envestnet would recommend the brand to a friend. ENPS measures how likely Envestnet employees would recommend working at Envestnet to a friend.
Net Promoter Score
-22
NPS Score
| 30% | Promoters |
|---|---|
| 18% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
