-43
NPS
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Brand Page
Environmental Defense Fund
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About Environmental Defense Fund's Brand
Environmental Defense Fund provides solutions for environmental problems.
Brand at a Glance
36%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Environmental Defense Fund NPS
Environmental Defense Fund's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Environmental Defense Fund's customers would recommend using the product based on a scale of -100 to 100.
Environmental Defense Fund Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Environmental Defense Fund NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2024 -20 | Apr 2024 | -20 |
Oct 2024 -34 | Oct 2024 | -34 |
Nov 2025 -43 | Nov 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Environmental Defense Fund Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Environmental Defense Fund users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Environmental Defense Fund Product Quality
2.5/5
Environmental Defense Fund has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Environmental Defense Fund's overall Product Quality score rated by its users and customers.
Environmental Defense Fund Product Information
Environmental Defense Fund’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.edf.org/
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Energy
Environmental Defense Fund Pricing
Environmental Defense Fund ROI & Value For Money
2.5/5
Environmental Defense Fund has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Environmental Defense Fund's overall ROI score rated by its users and customers.
Environmental Defense Fund Customer Satisfaction (CSAT)
Environmental Defense Fund Customer Satisfaction (CSAT) Score
20 / 100
Environmental Defense Fund has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Environmental Defense Fund Customer Service
2.5/5
Environmental Defense Fund has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Environmental Defense Fund's overall Customer Service score rated by its users and customers.
About Environmental Defense Fund's Customer Service
Address
1875 Connecticut Ave,, Suite 600, Washington, DC
Website
http://www.edf.org/
Phone Number
(800) 684-3322
Environmental Defense Fund as an Employer
4.1/5
Environmental Defense Fund has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Environmental Defense Fund scored a -43 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Environmental Defense Fund would recommend the brand to a friend. ENPS measures how likely Environmental Defense Fund employees would recommend working at Environmental Defense Fund to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
