43
NPS
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Brand Page
enVista
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About enVista's Brand
Envista allows organizations with a vested interest in the public right-of-way to communicate through dynamic map-based solutions
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4/5
Customer Service
enVista CMO
enVista NPS
enVista's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether enVista's customers would recommend using the product based on a scale of -100 to 100.
enVista Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
enVista NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Apr 2022 25 | Apr 2022 | 25 |
Jan 2023 40 | Jan 2023 | 40 |
Feb 2023 34 | Feb 2023 | 34 |
Jul 2024 43 | Jul 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
enVista Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of enVista users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
enVista Product Quality
3.6/5
enVista has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock enVista's overall Product Quality score rated by its users and customers.
enVista Product Information
enVista’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.envista.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Logistics and Supply Chain
enVista Pricing
enVista ROI & Value For Money
4/5
enVista has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock enVista's overall ROI score rated by its users and customers.
enVista Customer Satisfaction (CSAT)
enVista Customer Satisfaction (CSAT) Score
50 / 100
enVista has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
enVista Customer Service
4/5
enVista has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About enVista's Customer Service
Address
11555 N Meridian St, Carmel, IN 46032
Website
http://www.envista.com
Phone Number
781-305-4200
enVista as an Employer
4.6/5
enVista has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
enVista scored a 43 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of enVista would recommend the brand to a friend. ENPS measures how likely enVista employees would recommend working at enVista to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
