9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Epic Health Services
Marketing or Exec? Claim Your Free Account
About Epic Health Services' Brand
Epic Health Services Providing children and adults with the highest quality health care is what they do at Epic Health Services.
Brand at a Glance
91%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Epic Health Services NPS
Epic Health Services's Net Promoter Score (NPS) is a 9 with 36% Promoters, 37% Passives, and 27% Detractors. Net Promoter Score tracks whether Epic Health Services's customers would recommend using the product based on a scale of -100 to 100.
Epic Health Services Overall NPS
| 36% | Promoters |
|---|---|
| 37% | Passives |
| 27% | Detractors |
Epic Health Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 -1 | Jun 2023 | -1 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 -11 | Dec 2023 | -11 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 9 | May 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epic Health Services NPS by Gender
Epic Health Services's NPS was rated -25 by Male customers on Comparably.
Male
-25
Epic Health Services's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Epic Health Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Epic Health Services NPS by Ethnicity
Epic Health Services's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Other -33 | Other | -33 |
Epic Health Services NPS by Usage
Epic Health Services's NPS was rated 100 points by customers who have used Epic Health Services's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Epic Health Services Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Epic Health Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epic Health Services Customer Loyalty Score by Gender
Epic Health Services's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Epic Health Services.
Male
100%
Yes
Female
N/A
Yes
Epic Health Services Customer Loyalty Score by Ethnicity
Epic Health Services's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epic Health Services.
100
out of 100
African American/Black
100
out of 100
Other
Epic Health Services Customer Loyalty Score by Usage
Epic Health Services's Customer Loyalty score was rated 100% by customers who have used Epic Health Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Epic Health Services Customer Loyalty Score by Industry
Epic Health Services's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Epic Health Services Product Quality
3.5/5
Epic Health Services has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Health Services' overall Product Quality score rated by its users and customers.
Epic Health Services Product Information
Epic Health Services’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Epic Health Services's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Healthcare
Quick Insights into Epic Health Services Product Quality
Epic Health Services's Product Quality score was rated highest by customers who have used Epic Health Services's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Epic Health Services' Product Quality.
Ranked Epic Health Services Product Quality the Highest
Ranked Epic Health Services Product Quality the Lowest
Epic Health Services Product Quality Score by Gender
Epic Health Services's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Epic Health Services.
Male
3/5
Female
N/A
Epic Health Services Product Quality Score by Ethnicity
Epic Health Services's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Epic Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 2.3 | Other | 2.3 |
Epic Health Services Product Quality Score by Usage
Epic Health Services's Product Quality score was rated 5 stars by customers who have used Epic Health Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Epic Health Services Product Quality Score by Industry
Epic Health Services's Product Quality score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Epic Health Services Pricing
Epic Health Services ROI & Value For Money
3.6/5
Epic Health Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Health Services' overall ROI score rated by its users and customers.
Epic Health Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Epic Health Services ROI
Epic Health Services's ROI score was rated highest by customers who have used Epic Health Services's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Epic Health Services' ROI score.
Ranked Epic Health Services ROI the Highest
Ranked Epic Health Services ROI the Lowest
Epic Health Services ROI Score by Gender
Epic Health Services's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Epic Health Services.
Male
3.4/5
Female
N/A
Epic Health Services ROI Score by Ethnicity
Epic Health Services's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Epic Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 3 | Other | 3 |
Epic Health Services ROI Score by Usage
Epic Health Services's ROI score was rated 5 stars by customers who have used Epic Health Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Epic Health Services ROI Score by Industry
Epic Health Services's ROI score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Epic Health Services Customer Satisfaction (CSAT)
Epic Health Services Customer Satisfaction (CSAT) Score
60 / 100
Epic Health Services has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epic Health Services Customer Satisfaction
Epic Health Services's Customer Satisfaction score was rated highest by customers who have used Epic Health Services's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Epic Health Services' Customer Satisfaction.
Ranked Epic Health Services Customer Satisfaction the Highest
Ranked Epic Health Services Customer Satisfaction the Lowest
Epic Health Services Customer Satisfaction Score by Gender
Epic Health Services's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Epic Health Services.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Epic Health Services Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Epic Health Services' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epic Health Services.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Epic Health Services' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epic Health Services.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Epic Health Services Customer Satisfaction Score by Usage
Epic Health Services's Customer Satisfaction score was rated 100 points by customers who have used Epic Health Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Epic Health Services Customer Satisfaction Score by Industry
Epic Health Services's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Epic Health Services Customer Satisfaction Score by Industry",
"text": "Epic Health Services's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Epic Health Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Epic Health Services Customer Service
3.9/5
Epic Health Services has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Health Services' overall Customer Service score rated by its users and customers.
About Epic Health Services's Customer Service
Address
5220 Spring Valley Road, Suite 400, Dallas, TX
Website
http://epichealthservices.com/
Phone Number
(214) 466-1340
Quick Insights into Epic Health Services Customer Service
Epic Health Services's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Epic Health Services' Customer Service score.
Ranked Epic Health Services Customer Service the Highest
Ranked Epic Health Services Customer Service the Lowest
Epic Health Services Customer Service Score by Gender
Epic Health Services's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Epic Health Services.
Male
4/5
Female
N/A
Epic Health Services Customer Service Score by Ethnicity
Epic Health Services's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Epic Health Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Other 3 | Other | 3 |
Epic Health Services Customer Service Score by Usage
Epic Health Services's Customer Service score was rated 5 stars by customers who have used Epic Health Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Epic Health Services Customer Service Score by Industry
Epic Health Services's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Epic Health Services as an Employer
3.8/5
Epic Health Services has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Epic Health Services scored a 9 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Epic Health Services would recommend the brand to a friend. ENPS measures how likely Epic Health Services employees would recommend working at Epic Health Services to a friend.
Net Promoter Score
9
NPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
