100
NPS
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Epic Pharma
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About Epic Pharma's Brand
Epic Pharma develops and manufactures generic prescription drugs.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Epic Pharma NPS
Epic Pharma's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Epic Pharma's customers would recommend using the product based on a scale of -100 to 100.
Epic Pharma Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Epic Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Aug 2025 100 | Aug 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epic Pharma Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Epic Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epic Pharma Product Quality
5/5
Epic Pharma has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Pharma's overall Product Quality score rated by its users and customers.
Epic Pharma Product Information
Epic Pharma’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.epic-pharma.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Epic Pharma Pricing
Epic Pharma ROI & Value For Money
5/5
Epic Pharma has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Pharma's overall ROI score rated by its users and customers.
Epic Pharma Customer Satisfaction (CSAT)
Epic Pharma Customer Satisfaction (CSAT) Score
100 / 100
Epic Pharma has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Epic Pharma Customer Service
5/5
Epic Pharma has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Epic Pharma's overall Customer Service score rated by its users and customers.
About Epic Pharma's Customer Service
Address
227-15 N. Conduit Avenue Laurelton, New York City, NY 11413
Website
http://www.epic-pharma.com
Phone Number
(718)276-8600
Epic Pharma as an Employer
Consumer vs. Employees
Epic Pharma scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Epic Pharma would recommend the brand to a friend. ENPS measures how likely Epic Pharma employees would recommend working at Epic Pharma to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
