33
NPS
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Epic Systems Corporation
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About Epic Systems Corporation's Brand
Epic is a privately held health care software company Epic offers an integrated suite of health care software centered on a MUMPS database
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Epic Systems Corporation NPS
Epic Systems Corporation's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Epic Systems Corporation's customers would recommend using the product based on a scale of -100 to 100.
Epic Systems Corporation Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Epic Systems Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 28 | Jun 2024 | 28 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 28 | Sep 2024 | 28 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 29 | Jan 2025 | 29 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 30 | May 2025 | 30 |
Jun 2025 32 | Jun 2025 | 32 |
Jul 2025 32 | Jul 2025 | 32 |
Oct 2025 32 | Oct 2025 | 32 |
Feb 2026 32 | Feb 2026 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epic Systems Corporation NPS by Gender
Female customers rated Epic Systems Corporation's NPS 63 points higher than Male customers.
Male
-17
Epic Systems Corporation's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
46
Epic Systems Corporation's NPS was rated 46 by Female customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Epic Systems Corporation NPS by Ethnicity
Epic Systems Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 31 | Caucasian | 31 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -34 | Other | -34 |
Epic Systems Corporation NPS by Age
Epic Systems Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Epic Systems Corporation NPS by Usage
Epic Systems Corporation's NPS was rated the highest by customers who have used Epic Systems Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
Over 10 Years 71 | Over 10 Years | 71 |
Epic Systems Corporation Customer Reviews
Out of the 5 Epic Systems Corporation customer reviews 3 were positive and 2 were constructive. Epic Systems Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Epic Systems Corporation Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Epic Systems Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epic Systems Corporation Customer Loyalty Score by Gender
Female customers rated Epic Systems Corporation's Customer Loyalty score 19% higher than Male customers.
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Male
75%
Yes
Female
94%
Yes
Epic Systems Corporation Customer Loyalty Score by Ethnicity
Epic Systems Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epic Systems Corporation.
89
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
70
out of 100
Other
Epic Systems Corporation Customer Loyalty Score by Age
Epic Systems Corporation's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 40% | 36-40 | 40% |
41-45 100% | 41-45 | 100% |
46-50 55% | 46-50 | 55% |
66+ 100% | 66+ | 100% |
Epic Systems Corporation Customer Loyalty Score by Usage
Epic Systems Corporation's Customer Loyalty score was rated the highest by customers who have used Epic Systems Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Epic Systems Corporation Customer Loyalty Score by Industry
Epic Systems Corporation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Epic Systems Corporation Product Quality
3.9/5
Epic Systems Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Epic Systems Corporation Product Information
Epic Systems Corporation serves markets in the United States, Europe, Middle-East and Africa, Australia, and United Kingdom. Epic Systems Corporation supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Epic Systems Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Epic Systems Corporation's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Epic Systems Corporation the lowest at 3.
- Website
- http://www.epic.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Healthcare
Languages Supported
English
Dutch
Spanish
Danish
Finnish
Product Type
Electronic Medical Records Software
Quick Insights into Epic Systems Corporation Product Quality
Epic Systems Corporation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Asian or Pacific Islander customers.
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Ranked Epic Systems Corporation Product Quality the Highest
Ranked Epic Systems Corporation Product Quality the Lowest
Epic Systems Corporation Product Quality Score by Gender
Epic Systems Corporation's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Epic Systems Corporation Product Quality Score by Ethnicity
Epic Systems Corporation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Epic Systems Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 3.1 | Other | 3.1 |
Epic Systems Corporation Product Quality Score by Age
Epic Systems Corporation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Epic Systems Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.6 | 31-35 | 4.6 |
36-40 2.8 | 36-40 | 2.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 2.5 | 46-50 | 2.5 |
66+ 4.3 | 66+ | 4.3 |
Epic Systems Corporation Product Quality Score by Usage
Epic Systems Corporation's Product Quality score was rated the highest by customers who have used Epic Systems Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Epic Systems Corporation Product Quality Score by Industry
Epic Systems Corporation's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Epic Systems Corporation Pricing
Epic Systems Corporation ROI & Value For Money
3.8/5
Epic Systems Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Epic Systems Corporation Pricing Plans
Epic Systems Corporation has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Epic Systems Corporation.
Who Uses Epic Systems Corporation?
Medium Businesses
Large Enterprises
Quick Insights into Epic Systems Corporation ROI
Epic Systems Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Epic Systems Corporation ROI the Highest
Ranked Epic Systems Corporation ROI the Lowest
Epic Systems Corporation ROI Score by Gender
Female customers rated Epic Systems Corporation's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Epic Systems Corporation.
Male
3.2/5
Female
3.7/5
Epic Systems Corporation ROI Score by Ethnicity
Epic Systems Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Epic Systems Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.1 | Other | 2.1 |
Epic Systems Corporation ROI Score by Age
Epic Systems Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Epic Systems Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.9 | 46-50 | 2.9 |
66+ 3.8 | 66+ | 3.8 |
Epic Systems Corporation ROI Score by Usage
Epic Systems Corporation's ROI score was rated the highest by customers who have used Epic Systems Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Epic Systems Corporation ROI Score by Industry
Epic Systems Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Epic Systems Corporation Customer Satisfaction (CSAT)
Epic Systems Corporation Customer Satisfaction (CSAT) Score
70 / 100
Epic Systems Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epic Systems Corporation Customer Satisfaction
Epic Systems Corporation's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Epic Systems Corporation Customer Satisfaction the Highest
Ranked Epic Systems Corporation Customer Satisfaction the Lowest
Epic Systems Corporation Customer Satisfaction Score by Gender
Epic Systems Corporation's Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 7% |
80 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Epic Systems Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Epic Systems Corporation's Customer Satisfaction (CSAT) score was rated 94% according to Caucasian users and customers.
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94 / 100
Very Satisfied
47%
Satisfied
47%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to Asian or Pacific Islander
Epic Systems Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
CSAT according to Other
Epic Systems Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epic Systems Corporation.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Epic Systems Corporation Customer Satisfaction Score by Age
Epic Systems Corporation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Epic Systems Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 86% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 66+ | 100% |
Epic Systems Corporation Customer Satisfaction Score by Usage
Epic Systems Corporation's Customer Satisfaction score was rated the highest by customers who have used Epic Systems Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epic Systems Corporation Customer Satisfaction Score by Industry
Epic Systems Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Epic Systems Corporation Customer Service
3.9/5
Epic Systems Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Epic Systems Corporation's Customer Service
Address
Verona, WI
Website
http://www.epic.com/
Phone Number
3148456166
Quick Insights into Epic Systems Corporation Customer Service
Epic Systems Corporation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Epic Systems Corporation's Customer Service score.
Ranked Epic Systems Corporation Customer Service the Highest
Ranked Epic Systems Corporation Customer Service the Lowest
Epic Systems Corporation Customer Service Score by Gender
Male customers rated Epic Systems Corporation's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Epic Systems Corporation.
Male
3.7/5
Female
3.5/5
Epic Systems Corporation Customer Service Score by Ethnicity
Epic Systems Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Epic Systems Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 3 | Other | 3 |
Epic Systems Corporation Customer Service Score by Age
Epic Systems Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Epic Systems Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.3 | 46-50 | 2.3 |
66+ 3.3 | 66+ | 3.3 |
Epic Systems Corporation Customer Service Score by Usage
Epic Systems Corporation's Customer Service score was rated the highest by customers who have used Epic Systems Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Epic Systems Corporation Customer Service Score by Industry
Epic Systems Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Epic Systems Corporation as an Employer
4.0/5
Epic Systems Corporation has a 4.0/5 stars for its overall company culture rated by their employees
top
35%
CEO of Epic Systems Corporation
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Epic Systems Corporation scored a 33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Epic Systems Corporation would recommend the brand to a friend. ENPS measures how likely Epic Systems Corporation employees would recommend working at Epic Systems Corporation to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 26% | Promoters |
|---|---|
| 35% | Passive |
| 39% | Detractors |
