25
NPS
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Epidemic Sound
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About Epidemic Sound's Brand
Epidemic Sound is a royalty-free production music library.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Epidemic Sound NPS
Epidemic Sound's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Epidemic Sound's customers would recommend using the product based on a scale of -100 to 100.
Epidemic Sound Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Epidemic Sound NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epidemic Sound Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Epidemic Sound users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epidemic Sound Product Quality
3.8/5
Epidemic Sound has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Epidemic Sound's overall Product Quality score rated by its users and customers.
Epidemic Sound Product Information
Epidemic Sound’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.epidemicsound.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Epidemic Sound Pricing
Epidemic Sound ROI & Value For Money
3.6/5
Epidemic Sound has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Epidemic Sound's overall ROI score rated by its users and customers.
Epidemic Sound Customer Satisfaction (CSAT)
Epidemic Sound Customer Satisfaction (CSAT) Score
50 / 100
Epidemic Sound has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Epidemic Sound Customer Service
3.2/5
Epidemic Sound has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Epidemic Sound's overall Customer Service score rated by its users and customers.
About Epidemic Sound's Customer Service
Address
Åsögatan 121,, 116 24, Stockholm, ME
Website
http://www.epidemicsound.com
Phone Number
+46 70 431 21 30
Epidemic Sound as an Employer
3.5/5
Epidemic Sound has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Epidemic Sound scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Epidemic Sound would recommend the brand to a friend. ENPS measures how likely Epidemic Sound employees would recommend working at Epidemic Sound to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
