25
NPS
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Epiq
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About Epiq's Brand
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of business operations, class action and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world.
Brand at a Glance
84%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Epiq NPS
Epiq's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether Epiq's customers would recommend using the product based on a scale of -100 to 100.
Epiq Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
Epiq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Oct 2021 25 | Oct 2021 | 25 |
Jan 2022 49 | Jan 2022 | 49 |
Apr 2022 57 | Apr 2022 | 57 |
May 2022 44 | May 2022 | 44 |
Mar 2023 50 | Mar 2023 | 50 |
Apr 2023 36 | Apr 2023 | 36 |
Aug 2023 41 | Aug 2023 | 41 |
Sep 2023 29 | Sep 2023 | 29 |
Apr 2024 34 | Apr 2024 | 34 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epiq NPS by Gender
Epiq's NPS was rated 0 by Male customers on Comparably.
Male
0
Epiq's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Epiq's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Epiq Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Epiq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epiq Customer Loyalty Score by Gender
Epiq's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Epiq.
Male
70%
Yes
Female
N/A
Yes
Epiq Customer Loyalty Score by Industry
Epiq's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Epiq Product Quality
3.4/5
Epiq has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Epiq Product Information
Epiq’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Epiq's product the highest.
- Website
- http://www.epiqglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Legal
Quick Insights into Epiq Product Quality
Epiq's Product Quality score was rated highest by Male customers.
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Ranked Epiq Product Quality the Highest
Epiq Product Quality Score by Gender
Epiq's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Epiq.
Male
3.1/5
Female
N/A
Epiq Product Quality Score by Industry
Epiq's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Epiq Pricing
Epiq ROI & Value For Money
3.5/5
Epiq has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Epiq Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Epiq ROI
Epiq's ROI score was rated highest by Male customers.
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Ranked Epiq ROI the Highest
Epiq ROI Score by Gender
Epiq's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Epiq.
Male
3/5
Female
N/A
Epiq ROI Score by Industry
Epiq's ROI score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Epiq Customer Satisfaction (CSAT)
Epiq Customer Satisfaction (CSAT) Score
64 / 100
Epiq has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epiq Customer Satisfaction
Epiq's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Epiq's Customer Satisfaction.
Ranked Epiq Customer Satisfaction the Highest
Epiq Customer Satisfaction Score by Gender
Epiq's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Epiq.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Epiq Customer Satisfaction Score by Industry
Epiq's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Epiq Customer Service
3.7/5
Epiq has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Epiq's overall Customer Service score rated by its users and customers.
About Epiq's Customer Service
Address
11880 College Blvd, Overland Park, KS 66210
Website
http://www.epiqglobal.com
Phone Number
19133211243
Epiq's Social Links
Quick Insights into Epiq Customer Service
Epiq's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Epiq's Customer Service score.
Ranked Epiq Customer Service the Highest
Epiq Customer Service Score by Gender
Epiq's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Epiq.
Male
3/5
Female
N/A
Epiq Customer Service Score by Industry
Epiq's Customer Service score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Epiq as an Employer
4.5/5
Epiq has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Epiq scored a 25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Epiq would recommend the brand to a friend. ENPS measures how likely Epiq employees would recommend working at Epiq to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 49% | Promoters |
|---|---|
| 35% | Passive |
| 16% | Detractors |
