13
NPS
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EQT
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About EQT's Brand
EQT invests in good companies across the world with a mission to help them develop into great and sustainable companies.
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
EQT NPS
EQT's Net Promoter Score (NPS) is a 13 with 40% Promoters, 33% Passives, and 27% Detractors. Net Promoter Score tracks whether EQT's customers would recommend using the product based on a scale of -100 to 100.
EQT Overall NPS
| 40% | Promoters |
|---|---|
| 33% | Passives |
| 27% | Detractors |
EQT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 -60 | Aug 2022 | -60 |
Oct 2022 -34 | Oct 2022 | -34 |
Nov 2022 -43 | Nov 2022 | -43 |
Dec 2022 -22 | Dec 2022 | -22 |
Jan 2023 -10 | Jan 2023 | -10 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2023 7 | Jun 2023 | 7 |
Oct 2023 13 | Oct 2023 | 13 |
Sep 2024 14 | Sep 2024 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EQT Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of EQT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EQT Product Quality
3.9/5
EQT has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock EQT's overall Product Quality score rated by its users and customers.
EQT Product Information
EQT’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.eqt.se
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Venture Capital & Private Equity
EQT Pricing
EQT ROI & Value For Money
4.2/5
EQT has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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EQT Customer Satisfaction (CSAT)
EQT Customer Satisfaction (CSAT) Score
92 / 100
EQT has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EQT Customer Service
4/5
EQT has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About EQT's Customer Service
Address
Hovslagargatan 3, Pittsburgh, PA SE-11148 Sweden
Website
http://www.eqt.se
EQT as an Employer
3.5/5
EQT has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EQT scored a 13 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of EQT would recommend the brand to a friend. ENPS measures how likely EQT employees would recommend working at EQT to a friend.
Net Promoter Score
13
NPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
