-100
NPS
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Equiniti
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About Equiniti's Brand
The world has never been more complex, daunting or exciting. Game-changing technologies.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Equiniti NPS
Equiniti's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Equiniti's customers would recommend using the product based on a scale of -100 to 100.
Equiniti Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Equiniti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Equiniti Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Equiniti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Equiniti Product Quality
2.5/5
Equiniti has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Equiniti's overall Product Quality score rated by its users and customers.
Equiniti Product Information
Equiniti’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Equiniti Pricing
Equiniti ROI & Value For Money
2.5/5
Equiniti has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Equiniti's overall ROI score rated by its users and customers.
Equiniti Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Equiniti Customer Service
3/5
Equiniti has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Equiniti's overall Customer Service score rated by its users and customers.
About Equiniti's Customer Service
Website
https://equiniti.com/us/about-eq/
Phone Number
44 8456 076838
Consumer vs. Employees
Equiniti scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Equiniti would recommend the brand to a friend. ENPS measures how likely Equiniti employees would recommend working at Equiniti to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
