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NPS
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EquityZen
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About EquityZen's Brand
Private Company Liquidity Solutions
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
EquityZen NPS
EquityZen's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether EquityZen's customers would recommend using the product based on a scale of -100 to 100.
EquityZen Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
EquityZen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EquityZen Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of EquityZen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EquityZen Product Quality
3.2/5
EquityZen has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EquityZen's overall Product Quality score rated by its users and customers.
EquityZen Product Information
EquityZen’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.equityzen.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
EquityZen Pricing
EquityZen ROI & Value For Money
3/5
EquityZen has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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EquityZen Customer Satisfaction (CSAT)
EquityZen Customer Satisfaction (CSAT) Score
33 / 100
EquityZen has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EquityZen Customer Service
3.1/5
EquityZen has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About EquityZen's Customer Service
Address
45W 27th Street, 200, New York City, NY
Website
https://www.equityzen.com
Phone Number
3474032840
EquityZen as an Employer
3.3/5
EquityZen has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
EquityZen scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of EquityZen would recommend the brand to a friend. ENPS measures how likely EquityZen employees would recommend working at EquityZen to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
