-83
NPS
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Ercot
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About Ercot's Brand
The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers.
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ercot NPS
Ercot's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether Ercot's customers would recommend using the product based on a scale of -100 to 100.
Ercot Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
Ercot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -89 | May 2022 | -89 |
Jul 2022 -89 | Jul 2022 | -89 |
Sep 2022 -87 | Sep 2022 | -87 |
Oct 2022 -87 | Oct 2022 | -87 |
May 2023 -87 | May 2023 | -87 |
Jun 2023 -85 | Jun 2023 | -85 |
Aug 2023 -85 | Aug 2023 | -85 |
Jan 2024 -85 | Jan 2024 | -85 |
Feb 2024 -85 | Feb 2024 | -85 |
Mar 2024 -85 | Mar 2024 | -85 |
Jul 2024 -85 | Jul 2024 | -85 |
Sep 2024 -85 | Sep 2024 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ercot NPS by Gender
Ercot's NPS was rated -98 by both Female and Male customers on Comparably.
Male
-98
Ercot's NPS was rated -98 by Male customers on Comparably.
0%
Promoters
2%
Passives
98%
Detractors
Female
-98
Ercot's NPS was rated -98 by Female customers on Comparably.
0%
Promoters
2%
Passives
98%
Detractors
Ercot NPS by Ethnicity
Ercot's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ercot NPS by Age
Ercot's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Ercot NPS by Usage
Ercot's NPS was rated the highest by customers who have used Ercot's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -83 | 5 to 10 Years | -83 |
Over 10 Years -98 | Over 10 Years | -98 |
Ercot Customer Reviews
Out of the 2 Ercot customer reviews 0 were positive and 2 were constructive. Ercot customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ercot Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Ercot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ercot Customer Loyalty Score by Gender
Female customers rated Ercot's Customer Loyalty score 4% higher than Male customers.
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Male
48%
Yes
Female
52%
Yes
Ercot Customer Loyalty Score by Ethnicity
Ercot's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ercot.
49
out of 100
Caucasian
Ercot Customer Loyalty Score by Age
Ercot's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ercot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 33% | 31-35 | 33% |
36-40 58% | 36-40 | 58% |
41-45 46% | 41-45 | 46% |
46-50 46% | 46-50 | 46% |
51-55 52% | 51-55 | 52% |
56-60 49% | 56-60 | 49% |
61-65 53% | 61-65 | 53% |
66+ 45% | 66+ | 45% |
Ercot Customer Loyalty Score by Usage
Ercot's Customer Loyalty score was rated the highest by customers who have used Ercot's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ercot Customer Loyalty Score by Industry
Ercot's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ercot Product Quality
1.5/5
Ercot has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Ercot Product Information
Ercot’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ercot's product the highest. Reviewers from the Tech industry rated Ercot the lowest at 1.5.
- Website
- http://www.ercot.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Ercot Product Quality
Ercot's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Ercot's Product Quality.
Ranked Ercot Product Quality the Highest
Ranked Ercot Product Quality the Lowest
Ercot Product Quality Score by Gender
Ercot's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ercot.
Male
1.5/5
Female
1.5/5
Ercot Product Quality Score by Ethnicity
Ercot's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ercot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ercot Product Quality Score by Age
Ercot's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ercot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ercot Product Quality Score by Usage
Ercot's Product Quality score was rated 1.5 stars by customers who have used Ercot's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Ercot Product Quality Score by Industry
Ercot's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ercot Pricing
Ercot ROI & Value For Money
1.5/5
Ercot has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Ercot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from Ercot.
Quick Insights into Ercot ROI
Ercot's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Ercot ROI the Highest
Ranked Ercot ROI the Lowest
Ercot ROI Score by Gender
Ercot's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ercot.
Male
1.5/5
Female
1.5/5
Ercot ROI Score by Ethnicity
Ercot's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ercot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ercot ROI Score by Age
Ercot's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ercot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ercot ROI Score by Usage
Ercot's ROI score was rated 1.5 stars by customers who have used Ercot's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Ercot ROI Score by Industry
Ercot's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Ercot Customer Satisfaction (CSAT)
Ercot Customer Satisfaction (CSAT) Score
32 / 100
Ercot has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ercot Customer Satisfaction
Ercot's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ercot Customer Satisfaction the Highest
Ercot Customer Satisfaction Score by Gender
Ercot's Customer Satisfaction score was rated 16 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ercot.
16 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
Ercot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ercot's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ercot.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
Ercot Customer Satisfaction Score by Age
Ercot's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ercot.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Ercot Customer Satisfaction Score by Usage
Ercot's Customer Satisfaction score was rated 0 points by customers who have used Ercot's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ercot Customer Service
1.5/5
Ercot has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ercot's Customer Service
Address
7620 Metro Center Drive, Austin, TX
Website
http://www.ercot.com/
Phone Number
5122483118
Quick Insights into Ercot Customer Service
Ercot's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Ercot's Customer Service score.
Ranked Ercot Customer Service the Highest
Ranked Ercot Customer Service the Lowest
Ercot Customer Service Score by Gender
Ercot's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ercot.
Male
1.5/5
Female
1.5/5
Ercot Customer Service Score by Ethnicity
Ercot's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ercot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ercot Customer Service Score by Age
Ercot's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ercot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ercot Customer Service Score by Usage
Ercot's Customer Service score was rated 1.5 stars by customers who have used Ercot's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Ercot Customer Service Score by Industry
Ercot's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Ercot scored a -83 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Ercot would recommend the brand to a friend. ENPS measures how likely Ercot employees would recommend working at Ercot to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 46% | Promoters |
|---|---|
| 31% | Passive |
| 23% | Detractors |
