-18
NPS
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Brand Page
Erecruit
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About Erecruit's Brand
Erecruit offers most complete software solutions powering the world’s best staffing and recruitment firms.
Brand at a Glance
3.4/5
Product Quality
2.8/5
Pricing
3.3/5
Customer Service
Erecruit NPS
Erecruit's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Erecruit's customers would recommend using the product based on a scale of -100 to 100.
Erecruit Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Erecruit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -18 | Aug 2020 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Erecruit NPS by Usage
Erecruit's NPS was rated -25 points by customers who have used Erecruit's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Erecruit Product Quality
3.4/5
Erecruit has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Erecruit's overall Product Quality score rated by its users and customers.
Erecruit Product Information
Erecruit serves markets in the United States, Europe, and United Kingdom. Erecruit supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Erecruit’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Staffing and Recruiting industry rated Erecruit's product the highest. Reviewers from the Professional Services industry rated Erecruit the lowest at 3.
- Website
- http://www.erecruit.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Languages Supported
English
Quick Insights into Erecruit Product Quality
Erecruit's Product Quality score was rated highest by customers who have used Erecruit's products/services for 5 to 10 Years, and rated lowest by customers from the Professional Services industry.
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Ranked Erecruit Product Quality the Highest
Ranked Erecruit Product Quality the Lowest
Erecruit Product Quality Score by Usage
Erecruit's Product Quality score was rated the highest by customers who have used Erecruit's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Erecruit Product Quality Score by Industry
Erecruit's Product Quality score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Erecruit Pricing
Erecruit ROI & Value For Money
2.8/5
Erecruit has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Erecruit's overall ROI score rated by its users and customers.
Erecruit Pricing Plans
Erecruit has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Erecruit?
Small Businesses
Medium Businesses
Large Enterprises
Erecruit Customer Service
3.3/5
Erecruit has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Erecruit's Customer Service
Address
2 Oliver Street, Boston, MA 02109
Website
http://www.erecruit.com
Phone Number
888 573 2784
Erecruit as an Employer
3.9/5
Erecruit has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Erecruit scored a -18 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Erecruit would recommend the brand to a friend. ENPS measures how likely Erecruit employees would recommend working at Erecruit to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
