0
NPS
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Ergotron
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About Ergotron's Brand
Ergotron is a global company focused on improving how people work, learn, play and care for others. Using human-centered design principles and the technology of movement, Ergotron builds solutions that help people thrive in healthcare, education, contract furniture and general office environments. Its custom solutions group develops innovative products for leading global companies in a variety of industries. Over nearly four decades, the company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit®, CareFit™, LearnFit® and JUV™. Ergotron is headquartered in St. Paul, Minnesota, with a global sales and marketing presence in North America, Europe and Asia Pacific. All products are designed in the United States and produced in Ergotron’s facilities in St. Paul and China.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Ergotron NPS
Ergotron's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Ergotron's customers would recommend using the product based on a scale of -100 to 100.
Ergotron Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Ergotron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ergotron Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ergotron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ergotron Product Quality
2.5/5
Ergotron has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ergotron's overall Product Quality score rated by its users and customers.
Ergotron Product Information
Ergotron’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ergotron.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Ergotron Pricing
Ergotron ROI & Value For Money
4/5
Ergotron has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ergotron's overall ROI score rated by its users and customers.
Ergotron Customer Satisfaction (CSAT)
Ergotron Customer Satisfaction (CSAT) Score
50 / 100
Ergotron has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ergotron Customer Service
4/5
Ergotron has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ergotron's overall Customer Service score rated by its users and customers.
About Ergotron's Customer Service
Address
1181 Trapp Road, Saint Paul, MN 55121
Website
http://www.ergotron.com
Phone Number
(800) 888-8458
Ergotron's Social Links
Ergotron as an Employer
3.2/5
Ergotron has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ergotron scored a 0 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Ergotron would recommend the brand to a friend. ENPS measures how likely Ergotron employees would recommend working at Ergotron to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
