-6
NPS
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Erie Insurance Group
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About Erie Insurance Group's Brand
Employees and agents following the Golden Rule is what has made Erie Insurance Above all in Service® since 1925. At ERIE, we are seeking talented people who share our passion for helping others and a commitment to doing the right thing. With offices and independent agents spread throughout 12 states and the District of Columbia, becoming a member of the ERIE Family is the start of a career filled with potential.
Brand at a Glance
86%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Erie Insurance Group NPS
Erie Insurance Group's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether Erie Insurance Group's customers would recommend using the product based on a scale of -100 to 100.
Erie Insurance Group Overall NPS
| 42% | Promoters |
|---|---|
| 10% | Passives |
| 48% | Detractors |
Erie Insurance Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 2 | Jan 2024 | 2 |
Feb 2024 2 | Feb 2024 | 2 |
Mar 2024 1 | Mar 2024 | 1 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 -2 | Jul 2024 | -2 |
Sep 2024 -2 | Sep 2024 | -2 |
Dec 2024 1 | Dec 2024 | 1 |
Jan 2025 -3 | Jan 2025 | -3 |
May 2025 -1 | May 2025 | -1 |
Aug 2025 -6 | Aug 2025 | -6 |
Sep 2025 -8 | Sep 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Erie Insurance Group NPS by Gender
Female customers rated Erie Insurance Group's NPS 93 points higher than Male customers.
Male
-36
Erie Insurance Group's NPS was rated -36 by Male customers on Comparably.
26%
Promoters
12%
Passives
62%
Detractors
Female
57
Erie Insurance Group's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Erie Insurance Group NPS by Ethnicity
Erie Insurance Group's NPS was rated -7 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Erie Insurance Group NPS by Age
Erie Insurance Group's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Erie Insurance Group NPS by Usage
Erie Insurance Group's NPS was rated the highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years 7 | Over 10 Years | 7 |
Erie Insurance Group Customer Reviews
Out of the 10 Erie Insurance Group customer reviews 4 were positive and 6 were constructive. Erie Insurance Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Erie Insurance Group Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Erie Insurance Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Erie Insurance Group Customer Loyalty Score by Gender
Female customers rated Erie Insurance Group's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Erie Insurance Group.
Male
83%
Yes
Female
100%
Yes
Erie Insurance Group Customer Loyalty Score by Ethnicity
Erie Insurance Group's Customer Loyalty score was rated 83% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Erie Insurance Group.
83
out of 100
Caucasian
Erie Insurance Group Customer Loyalty Score by Age
Erie Insurance Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Erie Insurance Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 84% | 66+ | 84% |
Erie Insurance Group Customer Loyalty Score by Usage
Erie Insurance Group's Customer Loyalty score was rated the highest by customers who have used Erie Insurance Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Erie Insurance Group Customer Loyalty Score by Industry
Erie Insurance Group's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Erie Insurance Group Product Quality
3/5
Erie Insurance Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Erie Insurance Group's overall Product Quality score rated by its users and customers.
Erie Insurance Group Product Information
Erie Insurance Group’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Erie Insurance Group's product the highest. Reviewers from the Accounting industry rated Erie Insurance Group the lowest at 2.6.
- Company Size
- 5,001-10,000 Employees
Industry
Insurance
Quick Insights into Erie Insurance Group Product Quality
Erie Insurance Group's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Erie Insurance Group's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Erie Insurance Group's Product Quality.
Ranked Erie Insurance Group Product Quality the Highest
Ranked Erie Insurance Group Product Quality the Lowest
Erie Insurance Group Product Quality Score by Gender
Female customers rated Erie Insurance Group's Product Quality score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Erie Insurance Group.
Male
2.9/5
Female
4.2/5
Erie Insurance Group Product Quality Score by Ethnicity
Erie Insurance Group's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Erie Insurance Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Erie Insurance Group Product Quality Score by Age
Erie Insurance Group's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Erie Insurance Group.
0
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3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
46-50 3.7 | 46-50 | 3.7 |
51-55 5 | 51-55 | 5 |
56-60 3.4 | 56-60 | 3.4 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.2 | 66+ | 3.2 |
Erie Insurance Group Product Quality Score by Usage
Erie Insurance Group's Product Quality score was rated the highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Erie Insurance Group Product Quality Score by Industry
Erie Insurance Group's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Erie Insurance Group Pricing
Erie Insurance Group ROI & Value For Money
2.7/5
Erie Insurance Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Erie Insurance Group's overall ROI score rated by its users and customers.
Erie Insurance Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Accounting industry think that they had the lowest ROI from Erie Insurance Group.
Quick Insights into Erie Insurance Group ROI
Erie Insurance Group's ROI score was rated highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Erie Insurance Group ROI the Highest
Ranked Erie Insurance Group ROI the Lowest
Erie Insurance Group ROI Score by Gender
Female customers rated Erie Insurance Group's ROI score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Erie Insurance Group.
Male
2.5/5
Female
4.3/5
Erie Insurance Group ROI Score by Ethnicity
Erie Insurance Group's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Erie Insurance Group.
0
1
2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Erie Insurance Group ROI Score by Age
Erie Insurance Group's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Erie Insurance Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.6 | 51-55 | 4.6 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.9 | 66+ | 2.9 |
Erie Insurance Group ROI Score by Usage
Erie Insurance Group's ROI score was rated the highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Erie Insurance Group ROI Score by Industry
Erie Insurance Group's ROI score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Erie Insurance Group Customer Satisfaction (CSAT)
Erie Insurance Group Customer Satisfaction (CSAT) Score
42 / 100
Erie Insurance Group has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
11%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Erie Insurance Group Customer Satisfaction
Erie Insurance Group's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Erie Insurance Group's Customer Satisfaction.
Ranked Erie Insurance Group Customer Satisfaction the Highest
Ranked Erie Insurance Group Customer Satisfaction the Lowest
Erie Insurance Group Customer Satisfaction Score by Gender
Female customers rated Erie Insurance Group's Customer Satisfaction score 35 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Erie Insurance Group.
36 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 12% | |
Very Dissatisfied | 36% |
71 / 100
FemaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
Erie Insurance Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Erie Insurance Group's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Erie Insurance Group.
48 / 100
Very Satisfied
41%
Satisfied
7%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
26%
Erie Insurance Group Customer Satisfaction Score by Age
Erie Insurance Group's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Erie Insurance Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 36% |
Erie Insurance Group Customer Satisfaction Score by Usage
Erie Insurance Group's Customer Satisfaction score was rated the highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Erie Insurance Group Customer Satisfaction Score by Industry
Erie Insurance Group's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Erie Insurance Group Customer Satisfaction Score by Industry",
"text": "Erie Insurance Group's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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"score": 67,
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}Erie Insurance Group Customer Service
2.8/5
Erie Insurance Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Erie Insurance Group's overall Customer Service score rated by its users and customers.
About Erie Insurance Group's Customer Service
Address
Erie, PA 16530
Website
https://www.erieinsurance.com/
Phone Number
814-870-2500
Erie Insurance Group's Social Links
Quick Insights into Erie Insurance Group Customer Service
Erie Insurance Group's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Erie Insurance Group's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Erie Insurance Group's Customer Service score.
Ranked Erie Insurance Group Customer Service the Highest
Ranked Erie Insurance Group Customer Service the Lowest
Erie Insurance Group Customer Service Score by Gender
Female customers rated Erie Insurance Group's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Erie Insurance Group.
Male
2.9/5
Female
4.1/5
Erie Insurance Group Customer Service Score by Ethnicity
Erie Insurance Group's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Erie Insurance Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Erie Insurance Group Customer Service Score by Age
Erie Insurance Group's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Erie Insurance Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 5 | 51-55 | 5 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3 | 66+ | 3 |
Erie Insurance Group Customer Service Score by Usage
Erie Insurance Group's Customer Service score was rated the highest by customers who have used Erie Insurance Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Erie Insurance Group Customer Service Score by Industry
Erie Insurance Group's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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Erie Insurance Group as an Employer
4.6/5
Erie Insurance Group has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Erie Insurance Group scored a -6 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Erie Insurance Group would recommend the brand to a friend. ENPS measures how likely Erie Insurance Group employees would recommend working at Erie Insurance Group to a friend.
Net Promoter Score
-6
NPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
