-47
NPS
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Brand Page
ERT
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About ERT's Brand
ERT provides patient safety and efficacy endpoint data collection solutions for use in clinical drug development and clinical research needs.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
ERT NPS
ERT's Net Promoter Score (NPS) is a -47 with 16% Promoters, 21% Passives, and 63% Detractors. Net Promoter Score tracks whether ERT's customers would recommend using the product based on a scale of -100 to 100.
ERT Overall NPS
| 16% | Promoters |
|---|---|
| 21% | Passives |
| 63% | Detractors |
ERT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 17 | Sep 2021 | 17 |
Dec 2021 -12 | Dec 2021 | -12 |
Jan 2022 -22 | Jan 2022 | -22 |
Jul 2022 -30 | Jul 2022 | -30 |
Aug 2022 -36 | Aug 2022 | -36 |
Sep 2022 -42 | Sep 2022 | -42 |
Nov 2022 -36 | Nov 2022 | -36 |
Mar 2023 -40 | Mar 2023 | -40 |
Jun 2023 -38 | Jun 2023 | -38 |
Sep 2023 -42 | Sep 2023 | -42 |
Jan 2024 -45 | Jan 2024 | -45 |
Dec 2025 -48 | Dec 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ERT NPS by Gender
ERT's NPS was rated -100 by Female customers on Comparably.
Female
-100
ERT's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
ERT's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ERT NPS by Ethnicity
ERT's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ERT Customer Reviews
Out of the 2 ERT customer reviews 0 were positive and 2 were constructive. ERT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ERT Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ERT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ERT Customer Loyalty Score by Gender
ERT's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ERT.
Female
100%
Yes
Male
N/A
Yes
ERT Customer Loyalty Score by Ethnicity
ERT's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ERT.
100
out of 100
Caucasian
ERT Product Quality
2.7/5
ERT has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ERT's overall Product Quality score rated by its users and customers.
ERT Product Information
ERT’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.ert.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
SaaS
Quick Insights into ERT Product Quality
ERT's Product Quality score was rated highest by Caucasian customers.
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Ranked ERT Product Quality the Highest
ERT Product Quality Score by Gender
ERT's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ERT.
Female
1.5/5
Male
N/A
ERT Product Quality Score by Ethnicity
ERT's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ERT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ERT Pricing
ERT ROI & Value For Money
2.5/5
ERT has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into ERT ROI
ERT's ROI score was rated highest by Caucasian customers.
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Ranked ERT ROI the Highest
ERT ROI Score by Gender
ERT's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ERT.
Female
1.5/5
Male
N/A
ERT ROI Score by Ethnicity
ERT's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ERT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ERT Customer Satisfaction (CSAT)
ERT Customer Satisfaction (CSAT) Score
30 / 100
ERT has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ERT Customer Satisfaction
ERT's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ERT's Customer Satisfaction.
Ranked ERT Customer Satisfaction the Highest
ERT Customer Satisfaction Score by Gender
ERT's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ERT.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
ERT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ERT's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ERT.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
ERT Customer Service
2.5/5
ERT has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About ERT's Customer Service
Address
Philadelphia, PA United States of America
Website
www.ert.com
Quick Insights into ERT Customer Service
ERT's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ERT's Customer Service score.
Ranked ERT Customer Service the Highest
ERT Customer Service Score by Gender
ERT's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ERT.
Female
1.5/5
Male
N/A
ERT Customer Service Score by Ethnicity
ERT's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ERT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ERT as an Employer
3.8/5
ERT has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ERT scored a -47 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of ERT would recommend the brand to a friend. ENPS measures how likely ERT employees would recommend working at ERT to a friend.
Net Promoter Score
-47
NPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
