-100
NPS
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Brand Page
eSalon
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About eSalon's Brand
eSalon provides personalized hair color solutions, considering clients' features such as hair color history, skin tone, eye color, and more.
Brand at a Glance
10%
Customer Loyalty
3.3/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eSalon NPS
eSalon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eSalon's customers would recommend using the product based on a scale of -100 to 100.
eSalon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eSalon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eSalon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of eSalon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eSalon Product Quality
3.3/5
eSalon has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock eSalon's overall Product Quality score rated by its users and customers.
eSalon Product Information
eSalon’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.esalon.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
eSalon Pricing
eSalon ROI & Value For Money
1.5/5
eSalon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eSalon's overall ROI score rated by its users and customers.
eSalon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eSalon Customer Service
1.5/5
eSalon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eSalon's overall Customer Service score rated by its users and customers.
About eSalon's Customer Service
Address
10361 Jefferson Blvd, Culver City, CA
Website
http://www.esalon.com
eSalon as an Employer
3.7/5
eSalon has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eSalon scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of eSalon would recommend the brand to a friend. ENPS measures how likely eSalon employees would recommend working at eSalon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
