12
NPS
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Brand Page
eSentire
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About eSentire's Brand
eSentire provides information security solutions and protects enterprises from advanced cyber threats.
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
eSentire CMO
eSentire NPS
eSentire's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether eSentire's customers would recommend using the product based on a scale of -100 to 100.
eSentire Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
eSentire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 -1 | Jul 2022 | -1 |
Aug 2022 25 | Aug 2022 | 25 |
Sep 2022 11 | Sep 2022 | 11 |
Nov 2022 20 | Nov 2022 | 20 |
Apr 2023 27 | Apr 2023 | 27 |
Jun 2023 24 | Jun 2023 | 24 |
Dec 2023 15 | Dec 2023 | 15 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2024 7 | Mar 2024 | 7 |
May 2024 12 | May 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eSentire NPS by Gender
eSentire's NPS was rated 0 by Female customers on Comparably.
Female
0
eSentire's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
eSentire's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
eSentire NPS by Ethnicity
eSentire's NPS was rated 33 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 33 | African American/Black | 33 |
eSentire Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of eSentire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eSentire Product Quality
3.5/5
eSentire has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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eSentire Product Information
eSentire’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.esentire.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
eSentire Pricing
eSentire ROI & Value For Money
3.5/5
eSentire has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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eSentire Customer Satisfaction (CSAT)
eSentire Customer Satisfaction (CSAT) Score
65 / 100
eSentire has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
44%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eSentire Customer Satisfaction
eSentire's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked eSentire Customer Satisfaction the Highest
eSentire Customer Satisfaction Score by Gender
eSentire's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of eSentire.
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
eSentire Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
eSentire's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of eSentire.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
eSentire Customer Service
3.4/5
eSentire has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About eSentire's Customer Service
Address
278 Pinebush Road, Suite 200, Cambridge, MN ON N1T 1Z6 Canada
Website
http://www.esentire.com
Phone Number
15196512299
eSentire as an Employer
4.2/5
eSentire has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eSentire scored a 12 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of eSentire would recommend the brand to a friend. ENPS measures how likely eSentire employees would recommend working at eSentire to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
