11
NPS
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Brand Page
Esker
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About Esker's Brand
Provider of software for automatic processing of fax, electronic distribution of paper media and connectivity. The company's document process automation software enables customers to drive greater efficiency, accuracy, visibility and cost savings throughout a multitude of processes, including order-to-cash, purchase-to-pay and document delivery.
Brand at a Glance
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Esker NPS
Esker's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Esker's customers would recommend using the product based on a scale of -100 to 100.
Esker Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Esker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
May 2025 11 | May 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Esker NPS by Usage
Esker's NPS was rated 0 points by customers who have used Esker's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Esker Product Quality
4/5
Esker has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Esker Product Information
Esker serves markets in Asia, Europe, Australia, Canada, United Kingdom, and Germany. Esker supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Esker’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.esker.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
Languages Supported
English
French
German
Spanish
Italian
Product Type
Purchasing Software
Procurement Software
Document Management Software
Order Management Software
Order Entry Software
Accounts Payable Software
Accounts Receivable Software
Esker Pricing
Esker ROI & Value For Money
4.5/5
Esker has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Esker Pricing Plans
Esker has a pricing structure that accommodates medium and large businesses.
Who Uses Esker?
Medium Businesses
Large Enterprises
Esker Customer Service
5/5
Esker has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Esker's overall Customer Service score rated by its users and customers.
About Esker's Customer Service
Address
113 boulevard de Stalingrad, Villeurbanne, 69100 France
Website
https://www.esker.com
Phone Number
+33811 651 241
Consumer vs. Employees
Esker scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Esker would recommend the brand to a friend. ENPS measures how likely Esker employees would recommend working at Esker to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
