-35
NPS
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ESO Solutions
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About ESO Solutions' Brand
ESO delivers innovative, reliable and easy-to-use applications that fire departments, EMS agencies and hospitals use to improve community health and safety.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
ESO Solutions NPS
ESO Solutions's Net Promoter Score (NPS) is a -35 with 25% Promoters, 15% Passives, and 60% Detractors. Net Promoter Score tracks whether ESO Solutions's customers would recommend using the product based on a scale of -100 to 100.
ESO Solutions Overall NPS
| 25% | Promoters |
|---|---|
| 15% | Passives |
| 60% | Detractors |
ESO Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -15 | Apr 2022 | -15 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -11 | Jun 2022 | -11 |
Jul 2022 -20 | Jul 2022 | -20 |
Sep 2022 -9 | Sep 2022 | -9 |
Dec 2022 -8 | Dec 2022 | -8 |
May 2023 -16 | May 2023 | -16 |
Jun 2023 -22 | Jun 2023 | -22 |
Oct 2023 -24 | Oct 2023 | -24 |
Feb 2024 -29 | Feb 2024 | -29 |
Jan 2025 -32 | Jan 2025 | -32 |
Jan 2026 -35 | Jan 2026 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESO Solutions NPS by Ethnicity
ESO Solutions's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
ESO Solutions Customer Reviews
Out of the 3 ESO Solutions customer reviews 1 was positive and 2 were constructive. ESO Solutions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ESO Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ESO Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESO Solutions Customer Loyalty Score by Ethnicity
ESO Solutions's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ESO Solutions.
74
out of 100
Caucasian
ESO Solutions Customer Loyalty Score by Industry
ESO Solutions's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ESO Solutions Product Quality
2.8/5
ESO Solutions has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ESO Solutions' overall Product Quality score rated by its users and customers.
ESO Solutions Product Information
ESO Solutions’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ESO Solutions's product the highest.
- Website
- http://esosolutions.com
- Company Size
- 51-200 Employees
Industry
Healthcare
Quick Insights into ESO Solutions Product Quality
ESO Solutions's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked ESO Solutions' Product Quality.
Ranked ESO Solutions Product Quality the Highest
ESO Solutions Product Quality Score by Ethnicity
ESO Solutions's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ESO Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ESO Solutions Product Quality Score by Industry
ESO Solutions's Product Quality score was rated 3.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ESO Solutions Pricing
ESO Solutions ROI & Value For Money
2.6/5
ESO Solutions has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ESO Solutions' overall ROI score rated by its users and customers.
ESO Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into ESO Solutions ROI
ESO Solutions's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked ESO Solutions' ROI score.
Ranked ESO Solutions ROI the Highest
ESO Solutions ROI Score by Ethnicity
ESO Solutions's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ESO Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
ESO Solutions ROI Score by Industry
ESO Solutions's ROI score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ESO Solutions Customer Satisfaction (CSAT)
ESO Solutions Customer Satisfaction (CSAT) Score
46 / 100
ESO Solutions has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ESO Solutions Customer Satisfaction
ESO Solutions's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked ESO Solutions' Customer Satisfaction.
Ranked ESO Solutions Customer Satisfaction the Highest
ESO Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ESO Solutions' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ESO Solutions.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
ESO Solutions Customer Satisfaction Score by Industry
ESO Solutions's Customer Satisfaction score was rated 40 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
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}ESO Solutions Customer Service
2.7/5
ESO Solutions has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ESO Solutions' overall Customer Service score rated by its users and customers.
About ESO Solutions's Customer Service
Address
11500 Alterra Parkway, Suite 100, Austin, TX 78758
Website
http://esosolutions.com
Phone Number
8667669471
Quick Insights into ESO Solutions Customer Service
ESO Solutions's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked ESO Solutions' Customer Service score.
Ranked ESO Solutions Customer Service the Highest
ESO Solutions Customer Service Score by Ethnicity
ESO Solutions's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ESO Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
ESO Solutions Customer Service Score by Industry
ESO Solutions's Customer Service score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ESO Solutions as an Employer
2.7/5
ESO Solutions has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ESO Solutions scored a -35 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of ESO Solutions would recommend the brand to a friend. ENPS measures how likely ESO Solutions employees would recommend working at ESO Solutions to a friend.
Net Promoter Score
-35
NPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
