100
NPS
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Espirit Holdings
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About Espirit Holdings' Brand
Esprit Holdings Limited through its subsidiaries is engaged in wholesale and retail distribution of fashion and lifestyle products. It offers casual wears, sportswear, lifestyle & home products for men, women & kids.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Espirit Holdings NPS
Espirit Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Espirit Holdings's customers would recommend using the product based on a scale of -100 to 100.
Espirit Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Espirit Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Espirit Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Espirit Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Espirit Holdings Product Quality
1.5/5
Espirit Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Espirit Holdings' overall Product Quality score rated by its users and customers.
Espirit Holdings Product Information
Espirit Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.esprit.com
- Company Size
- 5,001-10,000 Employees
Espirit Holdings Pricing
Espirit Holdings ROI & Value For Money
1.5/5
Espirit Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Espirit Holdings' overall ROI score rated by its users and customers.
Espirit Holdings Customer Service
1.5/5
Espirit Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Espirit Holdings' overall Customer Service score rated by its users and customers.
About Espirit Holdings's Customer Service
Address
39 Wang Chiu Road, Kowloon,
Website
www.esprit.com
Phone Number
7
