75
NPS
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Espresso House Holding
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About Espresso House Holding's Brand
Operator of a chain of coffee shops. The company offers a variety of coffee products and pastries through its chain.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Espresso House Holding NPS
Espresso House Holding's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Espresso House Holding's customers would recommend using the product based on a scale of -100 to 100.
Espresso House Holding Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Espresso House Holding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 66 | Jan 2024 | 66 |
Aug 2024 75 | Aug 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Espresso House Holding Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Espresso House Holding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Espresso House Holding Product Quality
3.8/5
Espresso House Holding has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Espresso House Holding Product Information
Espresso House Holding’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.espressohouse.com
- Company Size
- 501-1,000 Employees
Espresso House Holding Pricing
Espresso House Holding ROI & Value For Money
3.9/5
Espresso House Holding has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Espresso House Holding Customer Satisfaction (CSAT)
Espresso House Holding Customer Satisfaction (CSAT) Score
100 / 100
Espresso House Holding has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Espresso House Holding Customer Service
4/5
Espresso House Holding has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Espresso House Holding's Customer Service
Address
Kungsgatan 37, Stockholm, 111 56 Bahamas
Website
www.espressohouse.com
