34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ESSA Bancorp
Marketing or Exec? Claim Your Free Account
About ESSA Bancorp's Brand
ESSA(R) Bank The right way to bank. Personal and Business Banking has got easier.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
ESSA Bancorp NPS
ESSA Bancorp's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ESSA Bancorp's customers would recommend using the product based on a scale of -100 to 100.
ESSA Bancorp Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ESSA Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Nov 2025 100 | Nov 2025 | 100 |
May 2026 33 | May 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESSA Bancorp Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ESSA Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESSA Bancorp Product Quality
3.7/5
ESSA Bancorp has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ESSA Bancorp's overall Product Quality score rated by its users and customers.
ESSA Bancorp Product Information
ESSA Bancorp’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
ESSA Bancorp Pricing
ESSA Bancorp ROI & Value For Money
3.7/5
ESSA Bancorp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ESSA Bancorp's overall ROI score rated by its users and customers.
ESSA Bancorp Customer Satisfaction (CSAT)
ESSA Bancorp Customer Satisfaction (CSAT) Score
50 / 100
ESSA Bancorp has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESSA Bancorp Customer Service
3.4/5
ESSA Bancorp has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ESSA Bancorp's overall Customer Service score rated by its users and customers.
About ESSA Bancorp's Customer Service
Address
200 Palmer Street, Stroudsburg, PA
Website
http://www.essabank.com/html/home.html
Phone Number
(570)421-0531
ESSA Bancorp as an Employer
3.4/5
ESSA Bancorp has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ESSA Bancorp scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ESSA Bancorp would recommend the brand to a friend. ENPS measures how likely ESSA Bancorp employees would recommend working at ESSA Bancorp to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
